Senior Customer Program Manager

5 days ago

Alameda, California, United States Sila Nanotechnologies Full time
About Sila Nanotechnologies

We are a next-generation battery materials company, dedicated to powering the world's transition to clean energy. Our mission is to create a better lithium-ion battery from the inside out today. We engineer and manufacture ground-breaking battery materials that significantly increase the energy density of batteries, while reducing their size and weight.

Job Description

We are seeking a highly skilled Sr. Staff Customer Program Manager to join our customer-facing organization. As a core member of our team, you will be responsible for fostering sales of our products and ensuring superior customer experience. You will provide the necessary support for leading each customer-facing program to success, from nomination to sale, to post-sale support, and to follow-on orders.

Responsibilities
  • Communicate with customers to gather information on their requirements, organization structure, and processes, and to share information on Sila's current programs and product roadmap.
  • Collaborate with Product Management to understand and translate customer product roadmaps and product requirements into a product strategy at Sila that meets the company's business objectives.
  • Define and drive customer program timelines and deliverables in alignment with Sila's broader program requirements.
  • Ensure meetings with customers and partners are productive and add value by timely preparing and aligning among all parties the agendas, discussion topics, and required participants.
  • Communicate updates to key internal stakeholders in a timely manner; synthesize data, summarize customer meeting notes, present proposals, and provide actionable insights tailored to the relevant audience.
Requirements
  • BS degree in engineering or science; MBA a plus.
  • 10+ years work experience in externally-facing roles; technical sales a plus.
  • Understanding of Li-ion batteries with a passion to learn more about the market landscape and technology.
  • Proficient in generating, interpreting, and communicating information; adept at tailoring content to suit diverse audiences.
  • Demonstrated ability to influence and drive internal initiatives and lead external engagements with customers to success.
Working at Sila

We believe that building a diverse team at Sila helps us amplify our individual talents. We are an equal opportunity employer and committed to creating an inclusive environment where good ideas are free to come from anyone. We are proud to celebrate diversity and all qualified applicants are considered for employment without regard to gender, race, sexual orientation, religion, age, disability, national origin, or any other status protected by law.

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