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Customer Service Representative

2 months ago

Vacaville, California, United States Salvation Army Full time
Mission Statement of The Salvation Army:

The Salvation Army is a global movement, an evangelical segment of the universal Christian Church. Its teachings are rooted in the Bible, and its mission is driven by a profound love for God. The organization is dedicated to spreading the gospel of Jesus Christ and addressing human needs in His name without any form of discrimination.

PRIMARY OBJECTIVE

The Front Desk Coordinator plays a crucial role in delivering outstanding customer service experiences. Key responsibilities include verifying memberships through the POS system, providing detailed information, and addressing inquiries regarding available programs.

KEY RESPONSIBILITIES

  1. Deliver exceptional customer service to the community, ensuring that all customers, clients, and members receive prompt and courteous assistance.
  2. Welcome customers in a friendly, caring, and inviting manner.
  3. Handle cash transactions, process changes, and operate the POS system according to established protocols.
  4. Manage incoming phone calls, visitors, and emails in a professional and friendly manner, directing inquiries to the appropriate program or staff promptly.
  5. Maintain an up-to-date knowledge of all programs and facilities.
  6. Identify customers, clients, and members who may be suitable candidates for scholarships and assist them with the application process.
  7. Ensure the cleanliness and organization of the POS stations and kiosks, keeping the sales area tidy at all times.
  8. Secure the POS area at the beginning and end of each shift.
  9. Comply with all operational policies and procedures as established by Administration.
  10. Check out equipment to members following the appropriate procedures.
  11. Adhere to all safety regulations and guidelines.
  12. Participate in staff meetings as required.
  13. Provide referral information to address individual and family needs.
  14. Maintain confidentiality at all times.
  15. Perform other related duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED

Educational Background
  1. High school diploma or GED equivalent.
  2. Must successfully pass a criminal background check, including a DOJ Livescan Fingerprint check.
  3. Must be at least 18 years of age.
Skills
  1. Prior experience in cashiering and/or customer service is advantageous.
  2. Familiarity with computer software applications is beneficial, along with the ability to learn new software.
  3. Effective communication skills with clients and staff are essential.
  4. Ability to engage positively and energetically with staff, clients, members, and customers.
  5. Maintain a non-judgmental attitude while interacting with customers, clients, members, and staff.
  6. Work independently with minimal supervision.
  7. Proficient command of the English language, with excellent verbal and written communication skills.
  8. Thrive in a collaborative team environment.
  9. Ability to perform well in a fast-paced setting while maintaining composure under pressure.
  10. Strong telephone communication skills.
  11. Proficient typing abilities.
  12. Empathy and the ability to work with diverse populations are crucial.
  13. Knowledge of Salvation Army policies and procedures is a plus.
PHYSICAL DEMANDS:
  1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  2. Ability to grasp, push, and/or pull objects.
  3. Ability to reach overhead.
  4. Ability to operate a telephone.
  5. Ability to lift up to 25 lbs.
  6. Ability to operate a computer.
  7. Ability to process written, visual, and/or verbal information.
  8. Ability to use basic office equipment such as PC, fax machine, telephone, calculator, copier, and printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. The Salvation Army will make reasonable efforts to accommodate individuals with disabilities, provided that such accommodations do not impose undue hardship on the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.