Customer Service Representative

4 weeks ago


Vacaville, California, United States NewMark Merrill Full time

Job Summary

The Customer Service Representative & Ride Operator at Nut Tree Plaza is responsible for providing exceptional customer experiences, handling ticket and merchandise sales, and ensuring the safe operation of the carousel and train rides.

This role requires a self-motivated and responsible individual who can work with minimal supervision.

Key Responsibilities

  • Greet all customers in a friendly and professional manner, providing basic information about the plaza and its attractions.
  • Process transactions for tickets and merchandise sales using the Point of Sale (POS) system.
  • Ensure accurate handling of cash and balancing of the till at the end of the day.
  • Restock merchandise and maintain organized displays.
  • Clean and organize the ticket booth, including wiping countertops, organizing shelves and countertops, cleaning ticket booth windows, and disposing of trash.
  • Operate the carousel and train rides in accordance with state (DOSH) regulations and company procedures.
  • Ensure all customers meet height requirements and are safely secured before starting the ride.
  • Recite safety instructions and monitor the safety of riders throughout the ride.
  • Clean and disinfect ride surfaces, including animals and seats.
  • Dust and polish carousel and train brass, as necessary.
  • Perform other duties as assigned to support the overall operation of Nut Tree Plaza.

Requirements

  • High School Diploma or equivalent.
  • Basic knowledge of computers and POS systems.
  • Strong verbal and written communication skills.
  • Ability to interact positively with customers and team members.
  • Punctual, dependable, and able to follow instructions and procedures and be responsive to management requests.
  • Ability to ask questions when necessary and solicit feedback to improve performance.
  • Ability to manage multiple tasks simultaneously in a busy environment.

Physical Requirements

  • Regularly required to stand, sit, or walk.
  • Occasionally required to lift, carry, or pull up to 25 pounds.
  • May need to perform physical activities such as climbing, balancing, stooping, reaching, kneeling, crouching, or crawling.
  • Ability to speak, listen, and see and use depth perception regularly.

On the Job Required Training and/or Certifications

  • Employee must be able to successfully learn and/or pass the following:
  • Point of Sale System.
  • CPR.
  • First Aid.
  • State DOSH certification for carousel.
  • State DOSH certification for train.


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