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Customer Service Representative

1 month ago

Vacaville, California, United States Travis Credit Union Full time
Job Summary

The Travis Credit Union Contact Center is seeking a highly skilled and customer-focused representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional service to our members through inbound calls, emails, and live chats.

Key Responsibilities
  • Provide world-class customer support through all member support channels
  • Identify opportunities to deepen the member relationship by promoting and educating members on new products and services
  • Manage product/service inquiries of a more complex nature, such as certificates and individual retirement accounts
  • Follow up on member inquiries that are not immediately resolved
  • Follow proper Contact Center policies and procedures when handling different topics
Requirements
  • Passionate about helping people and able to learn quickly and acquire the knowledge to assist members accurately
  • Must be detail-oriented with above-average active listening skills
  • Proficient in MS Office products (Word, Excel, Outlook)
  • Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy
Benefits
  • Competitive hourly rate
  • Robust benefits package, including medical, dental, and vision insurance
  • 401(k) program with immediately vested employer match
  • Generous holiday and vacation policy