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Bilingual Customer Support Specialist

2 months ago

Bakersfield, California, United States 22 Select Full time
Job Overview

22 Select is seeking to enhance its operational framework by bringing on a Bilingual Customer Support Specialist. This role is pivotal in fostering connections with our clientele while contributing to our mission of community engagement. Our organization is dedicated to utilizing innovative solutions to assist customers daily.

At 22 Select, we prioritize not only our growth trajectory but also the enriching culture we cultivate for our workforce. Our Customer Support team is the cornerstone of our operations, acting as the essential link between our customers and our services. The ideal candidate will possess exceptional interpersonal abilities and create lasting impressions through their interactions.

Key Responsibilities:

  • Establish rapport with customers by demonstrating friendliness, courtesy, empathy, and professionalism.
  • Educate clients about our offerings through face-to-face engagements.
  • Assist customers throughout the enrollment journey to verify their qualifications and eligibility.
  • Collaborate effectively within a team setting and maintain clear communication with both clients and colleagues.
  • Address customer inquiries and escalate issues to management when necessary.

Qualifications:

  • A minimum of a high school diploma or equivalent.
  • 0-2 years of experience in customer service, enrollment, sales, retail, or community engagement is preferred.
  • A strong commitment to assisting customers.
  • Able to manage multiple tasks and resolve issues efficiently.
  • An engaging and enthusiastic personality.
  • Bilingual capabilities are advantageous but not mandatory for this position.

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