Customer Support Specialist

1 day ago

Bakersfield, California, United States LanceSoft Full time
Job Summary:

We are seeking a highly skilled and motivated Customer Engineer to join our team at LanceSoft. As a Customer Engineer, you will be responsible for installing, maintaining, and repairing equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction.

Key Responsibilities:

Perform installation, maintenance, and repairs on equipment within an assigned territory/region
Respond to customer concerns or problems by resolving them or escalating them to the proper associate, team member, territory manager, or the Control Tower
Build working relationships with customers and develop informal communication channels with customer accounts at the local level
Represent LanceSoft in a manner that reflects positively on the image and reputation of the company
Perform periodic preventative maintenance on assigned products
Diagnose problems, make minor repairs, and replace components (at the module level)
Follow appropriate security procedures when working with ATMs and/or within financial institutions
Responsible for all company assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
May require prolonged travel, carrying and lifting tool kit/parts of varying weights
May require bending/squatting, walking/standing/sitting for prolonged periods
May be required to work on rotating shifts
Ensure staff productivity measures are achieved
Work together with Call Center Staff via PDA to recover machines
Work together with Security Escort Officer
Retail EPOS maintenance or install experience is required
Strong desktop hardware experience may be considered if EPOS experience is limited

Requirements:

High School Diploma or equivalent 0-1 years of related experience
Ability to work with Microsoft Office suite
Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision
Good problem solving skills
Ability to pick up new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity
Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call

Preferred Qualifications:

Associates Degree preferred
Previous experience in NCR or similar equipment is a plus

Location:
Bakersfield, CA

Compensation:
$21.00 per hour on W2

Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks

About LanceSoft:
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We provide Global Workforce Solutions with a human touch

Equal Opportunity Statement:
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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