Customer Support Specialist

4 weeks ago

Bakersfield, California, United States LanceSoft Full time
Job Summary:

We are seeking a highly skilled and motivated Customer Engineer to join our team at LanceSoft. As a Customer Engineer, you will be responsible for installing, maintaining, and repairing equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction.

Key Responsibilities:

Perform installation, maintenance, and repairs on equipment within an assigned territory/region
Respond to customer concerns or problems by resolving them or escalating them to the proper associate, team member, territory manager, or the Control Tower
Build working relationships with customers and develop informal communication channels with customer accounts at the local level
Represent LanceSoft in a manner that reflects positively on the image and reputation of the company
Perform periodic preventative maintenance on assigned products
Diagnose problems, make minor repairs, and replace components (at the module level)
Follow appropriate security procedures when working with ATMs and/or within financial institutions
Responsible for all company assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
May require prolonged travel, carrying and lifting tool kit/parts of varying weights
May require bending/squatting, walking/standing/sitting for prolonged periods
May be required to work on rotating shifts
Ensure staff productivity measures are achieved
Work together with Call Center Staff via PDA to recover machines
Work together with Security Escort Officer
Retail EPOS maintenance or install experience is required
Strong desktop hardware experience may be considered if EPOS experience is limited

Requirements:

High School Diploma or equivalent 0-1 years of related experience
Ability to work with Microsoft Office suite
Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision
Good problem solving skills
Ability to pick up new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity
Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call

Preferred Qualifications:

Associates Degree preferred
Previous experience in NCR or similar equipment is a plus

Location:
Bakersfield, CA

Compensation:
$21.00 per hour on W2

Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks

About LanceSoft:
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We provide Global Workforce Solutions with a human touch

Equal Opportunity Statement:
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

  • IT Support Specialist

    3 weeks ago

    Bakersfield, California, United States California Dairies Full time

    Job SummaryThe IT Helpdesk Specialist will provide technical assistance to CDI users to maximize computer system capabilities, resolve network issues, and install and configure hardware and software.This role will handle all users' technical issues, provide timely customer feedback, and support the rollout of new applications, among other duties.Key...

  • IT Support Specialist

    4 weeks ago

    Bakersfield, California, United States California Dairies Full time

    Job SummaryThe IT Helpdesk Specialist will provide technical assistance to CDI users to maximize computer system capabilities, resolve network issues, and install and configure hardware and software. This role will handle all users' technical issues, provide timely customer feedback, and support the rollout of new applications, among other duties.Key...

  • Customer Success Specialist

    4 weeks ago

    Bakersfield, California, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupAre you ready to take your career to the next level and build a business that generates system-driven income? Look no further than Symmetry Financial Group, a partner of the Uyemura Agency.We're seeking ambitious individuals to join our team as Customer Success Specialists, where you'll have the opportunity...

  • Medical Support Specialist

    13 hours ago

    Bakersfield, California, United States Heart Vascular and Leg Center Full time

    Job SummaryWe are seeking a skilled Medical Support Specialist to join our team at the Heart Vascular and Leg Center. This is a full-time position that requires excellent communication skills, technical proficiency, and the ability to work independently.

  • Medical Support Specialist

    3 weeks ago

    Bakersfield, California, United States Integrated Practice Management LLC Full time

    Job DescriptionIntegrated Practice Management LLC is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing high-quality patient care and administrative support in a fast-paced clinic setting.Key Responsibilities:Perform routine patient care functions as prescribed by licensed...

  • IT Support Specialist

    3 weeks ago

    Bakersfield, California, United States ARRC Technology Full time

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at ARRC Technology. This role will involve providing technical support and assistance to our clients, as well as contributing to the design and implementation of network infrastructure.Key Responsibilities:Analyzing complex technical issues and implementing solutions to...

  • Help Desk Support Specialist

    4 weeks ago

    Bakersfield, California, United States Eateam Full time

    Job Summary:We are seeking a skilled Help Desk Support Specialist to join our team at Eateam. The successful candidate will provide technical support to our clients, troubleshooting and resolving issues with computer hardware, software, and network systems.Key Responsibilities:Provide Tier 3 level support for incident/problem ticket resolutionInteract with...

  • Information Systems Support Specialist

    4 weeks ago

    Bakersfield, California, United States Ember Education Full time

    Job OverviewEmber Education is seeking a skilled Information Systems Support Specialist to join our team. The ideal candidate will possess a strong understanding of computer systems and software, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide end-user support and maintenance for computing equipment and software on...

  • Supervising Child Support Customer Service Representative

    4 weeks ago

    Bakersfield, California, United States Kern County, CA Full time

    About the JobKern County is seeking a highly skilled and experienced Supervising Child Support Customer Service Representative to join our team. As a key member of our Child Support Services team, you will be responsible for providing exceptional customer service to our clients, while also ensuring compliance with state and federal regulations.Key...

  • Product Support Specialist

    4 weeks ago

    Bakersfield, California, United States Core Machinery Full time

    Job OverviewCore Machinery is seeking a highly motivated and experienced Product Support Sales Representative to join our team. As a key member of our sales team, you will be responsible for generating sales leads, conducting equipment inspections, and providing exceptional customer service.Key Responsibilities:Develop and implement effective sales...

  • 25U Signal Support Systems Specialist

    3 weeks ago

    Bakersfield, California, United States Army National Guard Full time

    Job Summary: As a Signal Support Systems Specialist in the Army National Guard, you will be responsible for integrating signal systems and networks, performing signal support functions, and maintaining radio and data distribution systems.Key Responsibilities:Maintain radio and data distribution systemsPerform signal support functions and technical assistance...

  • Customer Service Representative

    4 weeks ago

    Bakersfield, California, United States 22 Select Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at 22 Select. As a key member of our organization, you will be responsible for ensuring each customer we meet has the highest quality interaction possible.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and...

  • Asset Protection Specialist

    4 weeks ago

    Bakersfield, California, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to protecting our assets and ensuring a safe and secure environment for our customers and employees.Key Responsibilities:Prevent financial loss caused by theft and fraudSupport safety and environmental program compliance in assigned storesIdentify incidents of theft and fraud, review CCTV...

  • ER Nurse Specialist

    4 weeks ago

    Bakersfield, California, United States Medical Solutions Full time

    ER Nurse Specialist OpportunityWe're seeking a skilled ER Nurse Specialist to join our team at Medical Solutions. As a travel nurse, you'll have the chance to work in various locations, gain experience, and enhance your career.Key Benefits:Competitive Pay: Earn a weekly taxable income of ~$967.89-$982.43 and non-taxable per diem of ~$1057 (subject to...

  • Customer Service Representative

    3 weeks ago

    Bakersfield, California, United States The Sherwin-Williams Company Full time

    Job Summary: We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Provide...

  • Electrical Power Systems Specialist

    3 weeks ago

    Bakersfield, California, United States RESA Power Full time

    Electrical Power Systems SpecialistAbout RESA PowerRESA Power is a dynamic organization that prides itself on being the employer of choice in its industry. With locations throughout the United States & Canada, we are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track...

  • Customer Service Security Specialist

    4 weeks ago

    Bakersfield, California, United States MSCCN Full time

    Job SummaryAs a Security Officer - Customer Service Representative at MSCCN, you will play a vital role in maintaining a safe and secure environment for our clients. Your primary responsibility will be to remain visible, actively monitor the premises, and maintain access control. You will also be responsible for preserving order while enforcing regulations...

  • Customer Service Representative

    3 weeks ago

    Bakersfield, California, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, promoting our products, and achieving sales goals.Key ResponsibilitiesProvide excellent customer service, ensuring...

  • Claims Specialist

    4 weeks ago

    Bakersfield, California, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Job Title: Claims SpecialistJob Summary:We are seeking a highly skilled Claims Specialist to join our team at the Institute of Inspection, Cleaning and Restoration Certification. As a Claims Specialist, you will be responsible for managing claims from start to finish, ensuring that all necessary documentation is completed and that customers receive the best...

  • Customer Service Representative

    3 weeks ago

    Bakersfield, California, United States Sherwin-Williams Full time

    Job DescriptionThis part-time position, paying $17.00/hour, is essential to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be expected to promptly...