Bilingual Customer Service Representative

4 weeks ago

Bakersfield, California, United States THE EMPIRE LIFE INS. CO Full time

Job Summary:

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at THE EMPIRE LIFE INS. CO. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Deliver service excellence by providing personal, accurate, professional, and courteous resolution of inquiries from members, plan administrators, advisors, providers, and healthcare providers.
  • Utilize internal processes to creatively provide solutions and resolution and minimize escalations.
  • Responsible for maintaining positive and the highest quality customer interactions.
  • Reviewing insurance policies and ensuring service inquiries are answered empathically and within policy boundaries.
  • Responsible for meeting and or exceeding individual performance targets as they relate to the business units' customer service targets.
  • Providing immediate and ongoing support for all digital platforms.
  • Claim processing - customer experience, one call resolution.
  • Ownership of client interaction from beginning to the end.
  • Apply training for different processes, products, initiatives.
  • Documenting exceptions and escalations with details to ensure that internal stakeholders are aware of circumstances.

Requirements:

  • Bilingualism in French/English.
  • Highly coachable attitude and working well within a team environment.
  • Ability to research, investigate, analyze, and present information clearly to a variety of audiences.
  • Ability to prioritize and balance multiple tasks.
  • Clear writing, listening, and verbal communication skills.
  • Attention to detail/accuracy.
  • Well-developed analytical and problem resolution skills.
  • Active listening and empathy skill.
  • Ability to navigate multiple screens and programs at the same time.
  • Previous experience working with customers or under pressure.
  • Experience in a team setting either career or personal.
  • College or University education.

What We Offer:

  • Competitive salaries with annual pay increases.
  • Annual bonus program, which recognizes both strong company performance and individual contributions.
  • Competitive uncapped commission for sales positions.
  • A comprehensive employer-funded benefits package that includes life insurance, disability, health, and dental and a generous health account.
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date.
  • A defined contribution pension plan with generous employer matching.
  • Top-up programs for parental leave and compassionate leave.
  • Employer-sponsored wellness and recognition programs.
  • A cash employee referral program.

Why Work with Us:

At THE EMPIRE LIFE INS. CO, we are committed to creating an inclusive environment where everyone feels valued and respected. We celebrate diversity and welcome applicants from all backgrounds and experiences. We are an equal opportunity employer and are committed to providing a workplace that is free from discrimination and harassment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to us. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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