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Patient Services Coordinator
2 months ago
We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at Revo Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities- Greets patients in a professional and courteous manner, ensuring a positive first impression.
- Obtains and verifies patient demographic and billing information, ensuring accuracy and timeliness.
- Photocopies patient insurance cards, obtains signatures, and performs registration protocol, ensuring compliance with company policies and procedures.
- Answers phones in a timely and professional manner, providing excellent customer service.
- Schedules appointments and reviews provider schedules to ensure efficient use of time.
- Has a general understanding of medical records and confidentiality protocols, ensuring compliance with HIPAA and other regulatory requirements.
- Fully participates in patient-centered healthcare, demonstrating a commitment to delivering exceptional patient care.
- High school diploma or equivalent required.
- Proficient in Microsoft Word, Outlook, and Excel.
- Customer service experience required, with a focus on delivering exceptional patient care.
- Administrative or medical office experience preferred.
- Ability to comply with company policies, procedures, and business ethics guidelines.
- Complete job-required training and demonstrate proficiency.
- Comply with all applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
- Demonstrate prompt and reliable attendance, with flexibility to work varying shifts and schedules.
- Work independently with minimal supervision, with a focus on delivering exceptional patient care.
- Integrity: Do the right thing and take responsibility for what you do and say.
- Service: Consistently contribute to delivering an exceptional experience.
- Quality: Act with high purpose, committed effort, and skillful execution to exceed expectations.
- Innovation: Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
- Teamwork: Be a part of the whole, supporting each other positively.
- Clinic setting, with frequent interaction with patients, staff, and providers.
- Revo Health is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change.
