Loyalty Program Manager
7 days ago
About Us
Global Payments is a leading provider of payment technology and software solutions, enabling millions of people to move money between buyers and sellers worldwide.
Job Summary
We are seeking a highly organized and analytical Customer Success Manager to join our dynamic team. As a key member of our customer success team, you will be responsible for guiding clients to success by managing and updating their loyalty programs.
Key Responsibilities
- Customer Onboarding and Relationship Management
- Own the overall relationship with assigned clients, ensuring a strong, long-term partnership
- Guide new customers through the onboarding process, ensuring they understand how to use our product effectively
- Ensure customer satisfaction by proactively addressing customer issues and concerns
- Transfer customers' demands to the Support team when it comes to technical integration issues
- Customer Success and Retention
- Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements
- Aid clients in achieving their goals by helping them improve their loyalty campaigns based on performance and KPIs
- Develop and execute success plans tailored to each customer's goals and objectives
- Identify opportunities for upselling additional features, services, or high-tier plans to existing customers
Requirements
- Master's degree or equivalent experience
- 1-3 years of experience in customer success (in SaaS companies or tech startups preferably)
- Strong written and verbal communication skills
- Detail-oriented, analytical, and creative thinker
- Demonstrated ability to increase customer satisfaction
- Perfect English skills
- Another European language is a plus
- Knowledge of the food and beverage and retail industries, and of customer engagement and loyalty solutions is a plus
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