Loyalty Program Manager

7 days ago


Doral, Florida, United States Jobs via eFinancialCareers Full time

About Us

Global Payments is a leading provider of payment technology and software solutions, enabling millions of people to move money between buyers and sellers worldwide.

Job Summary

We are seeking a highly organized and analytical Customer Success Manager to join our dynamic team. As a key member of our customer success team, you will be responsible for guiding clients to success by managing and updating their loyalty programs.

Key Responsibilities

  • Customer Onboarding and Relationship Management
    • Own the overall relationship with assigned clients, ensuring a strong, long-term partnership
    • Guide new customers through the onboarding process, ensuring they understand how to use our product effectively
    • Ensure customer satisfaction by proactively addressing customer issues and concerns
    • Transfer customers' demands to the Support team when it comes to technical integration issues
  • Customer Success and Retention
    • Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements
    • Aid clients in achieving their goals by helping them improve their loyalty campaigns based on performance and KPIs
    • Develop and execute success plans tailored to each customer's goals and objectives
    • Identify opportunities for upselling additional features, services, or high-tier plans to existing customers

Requirements

  • Master's degree or equivalent experience
  • 1-3 years of experience in customer success (in SaaS companies or tech startups preferably)
  • Strong written and verbal communication skills
  • Detail-oriented, analytical, and creative thinker
  • Demonstrated ability to increase customer satisfaction
  • Perfect English skills
  • Another European language is a plus
  • Knowledge of the food and beverage and retail industries, and of customer engagement and loyalty solutions is a plus


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