Senior Change Management Program Lead

20 hours ago

Doral, Florida, United States Popular Full time
About the Role

**Job Summary**

We are seeking a highly experienced and skilled Senior Change Management Program Lead to join our team at Popular. As a key member of our organization, you will be responsible for overseeing complex organizational change programs and managing a portfolio of change projects.

Key Responsibilities
  • Oversee a change program with a portfolio of organizational change projects, ensuring alignment with overall program objectives and organizational priorities.
  • Lead the development and implementation of change management strategies and plans, leveraging the ADKAR model, to support the successful execution of complex organizational change or transformational change initiatives.
  • Ensure consistency and successful execution of change initiatives according to the established change management framework, tools, and systems.
  • Analyze and provide visibility about the intersections of change initiatives, including collisions, potential change fatigue, and compounding stakeholder impacts surfacing from overlapping changes as identified in the change portfolio.
  • Work closely with cross-functional teams to assess change impacts, identify stakeholders, and develop communication and engagement strategies aligned with the ADKAR model.
  • Lead the planning and perform hands-on execution of change management activities, including sponsor plan, stakeholder analysis, communication plan, measurement, and resistance management.
  • Lead measurement and evaluation strategy to determine change adoption and measure ROI of change efforts vs. impact; be able to turn data/measurement into concrete insights and recommendations.
  • Provide expertise, best practices, and coaching to project teams and organizational stakeholders throughout the change management process.
  • Create and deliver impactful presentations and communications for executive audiences.
  • Monitor and measure the effectiveness and sustainability of change management initiatives, and adjust strategies and plans as needed.
Requirements
  • Master's Degree in Human Resources, Business, Organization Development, Leadership, or Industrial Psychology (or related degree).
  • A minimum of eight (8) years of related experience.
  • Preferred Certifications/Licenses: Organizational Development, Coaching.
  • Strong written and spoken Spanish and English abilities.
  • Strong PowerPoint and presentation skills.
  • Proven experience in overseeing change programs and managing a portfolio of change projects.
  • Experience leading and executing change management in business and technology transformations.
  • Strong understanding of change management principles, methodologies, and tools, with a focus on the ADKAR framework.
  • Excellent project management skills, with the ability to manage multiple priorities and deliverables simultaneously.
  • Exceptional communication and interpersonal skills, with the ability to effectively engage with senior stakeholders.
  • Proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Outlook, and Word) and other presentation software.
  • Ability to work with multiple projects and tasks with minimum supervision.
  • Excellent organization capacity to define priorities, meet deadlines, and flexible to change.
  • Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management, and status reports.
  • Strong oral and written communication skills and fully bilingual (English/Spanish).
  • Travel might be required.

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