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Community Outreach Specialist

2 months ago

St Louis, Missouri, United States CareSTL Health Full time
Job Overview

CareSTL Health is looking for a dedicated Community Health Worker to join our Population Health Department. This role focuses on establishing trustworthy relationships within the community while guiding and motivating patients to actively participate in their health journeys. The Community Health Worker will play a crucial role in educating and connecting patients, families, and communities with essential resources by collaborating with local agencies.


Key Responsibilities:
  • Conduct outreach initiatives to engage high-risk individuals and those not currently receiving care.
  • Utilize the Protocol for Responding to and Assessing Patients' Assets, Risks, and Experiences (PRAPARE) tool to assess patient needs and address barriers, providing necessary resources.
  • Encourage patient involvement in their healthcare, including preventive measures, chronic disease management, and self-care strategies.
  • Support the primary care team in enhancing care management processes through guidelines, disease management techniques, and patient education to foster better self-management of chronic conditions.
  • Maintain follow-up with patients through various communication methods, including phone calls, Telehealth, home visits, and other accessible settings.
Additional Responsibilities:
  • Empower and coach patients while acting as a liaison between them, the clinical care team, and community partners.
  • Assist patients in addressing their social determinants of health.
  • Facilitate access to community-based services.
  • Assess crisis situations and implement appropriate interventions.
  • Collaborate with team members to enhance prevention strategies and develop solutions to overcome healthcare access barriers.
  • Connect patients with transportation resources and provide appointment reminders when necessary, while adhering to policies regarding transportation.
  • Engage in general support activities and special projects as needed.
Ideal Candidate Profile:
  • Familiarity with harm reduction strategies, motivational interviewing, and relevant treatment practices.
  • Understanding of local community culture and values.
  • Knowledge of customer service principles, including needs assessment and quality service standards.
  • Strong listening skills and the ability to comprehend and engage with others effectively.
  • Clear communication skills, both verbal and written.
  • Proficiency in Microsoft Excel.
Qualifications:Education
  • High School Diploma or GED Equivalent required.
  • Completion of a Community Health Worker (CHW) training program is mandatory.
  • Current Community Health Worker Certification is required.
Experience
  • A minimum of 2 years of experience in community health, human services, outreach, or healthcare settings.
  • Experience in customer service, patient coaching, medical interactions, community relations, outreach, data entry, public speaking, and non-profit work is advantageous.
Other Requirements
  • Must possess a valid driver's license and have reliable transportation.
Additional Information:
  • Clinic operates Monday to Friday from 8 a.m. to 5 p.m.
  • Offers 11 paid holidays annually.
  • Comprehensive benefits package available.
  • Eligible for Public Service Loan Forgiveness.

*At CareSTL Health, we believe that healthcare is a right, not a privilege. We are an equal opportunity employer, and all applicants will be considered without regard to race, color, sex, national origin, religion, veteran, or disability status.*