Senior Customer Engagement Lead

5 days ago


Toledo, Ohio, United States TJX Companies Full time

At TJ Maxx, we thrive in an environment where fashion meets excitement. With over 1,000 stores across the country, each location boasts a unique product selection that reflects our commitment to delivering the thrill of the find. From high-end designers to statement jewelry pieces, our customers love the surprise and delight that comes with exploring our shelves. As a key member of our customer-facing team, you will be responsible for creating exceptional experiences that drive loyalty and repeat business.

About the Role

We are seeking a talented Senior Customer Engagement Lead to join our team. This is a full-time position that requires strong communication and leadership skills. The ideal candidate will have a proven track record of delivering results-driven customer engagement strategies that drive sales growth and improve customer satisfaction.

Key Responsibilities
  • Develop and execute customer engagement initiatives that drive sales growth and improve customer satisfaction
  • Collaborate with cross-functional teams to create cohesive marketing campaigns that resonate with our target audience
  • Provide training and coaching to customer-facing staff on customer engagement best practices
  • Analyze sales data and customer feedback to identify trends and areas for improvement
Requirements

To be successful in this role, you must have:

  • 3+ years of experience in customer-facing roles or marketing
  • Proven track record of delivering results-driven customer engagement strategies
  • Excellent communication and leadership skills
  • Ability to analyze data and provide actionable insights
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $65,000 - $75,000 per year, based on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous 401(k) matching program
  • Ongoing training and development opportunities

TJ Maxx is committed to creating a diverse and inclusive workplace culture that values creativity, teamwork, and customer satisfaction. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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