Customer Experience Manager

6 days ago


Toledo, Ohio, United States Knitwell Group Full time
Unlock Your Potential as a Customer Experience Manager

The Knitwell Group is seeking a skilled Customer Experience Manager to join our team. In this dynamic role, you will be responsible for creating a welcoming store environment that exceeds customer expectations.

About Us
The Knitwell Group has been empowering women for over 120 years through our iconic plus-size brand, Lane Bryant. Our commitment to inclusivity and acceptance sets us apart, and we're looking for like-minded individuals to join our community.

Job Description
As a Customer Experience Manager, you will:
  • Lead by example, demonstrating exceptional customer service skills and ensuring a positive experience for all customers.
  • Build strong relationships with customers, understanding their needs and preferences to provide personalized support.
  • Maintain a thorough knowledge of products, including current fashion trends and fit options, to effectively engage with customers and drive sales.
  • Work collaboratively with the team to achieve business goals, prioritizing tasks and responsibilities to meet customer needs while maintaining operational efficiency.
  • Support areas of operational energy as needed, ensuring a seamless customer experience across all touchpoints.

Requirements
To succeed in this role, you should have:Strong sales or hospitality experience, with a proven track record of meeting or exceeding performance standards.The ability to work at least 16 hours per week, with a flexible schedule that includes nights, weekends, and holidays.Proficiency in utilizing mobile technology to engage with customers and perform tasks efficiently.Physical stamina to adjust or move store fixtures, merchandise weighing up to 25 pounds, and occasionally lift objects weighing up to 50 pounds.The ability to retrieve merchandise displayed or stored above shoulder level, which may include climbing up to a 12-foot ladder.
Salary
We offer a competitive salary of $55,000 - $65,000 per year, based on experience and location, along with opportunities for growth and professional development within our company.

Location
This role is located in Franklin Park-LaneBryant-Toledo, OH 43623, with opportunities to work in a fast-paced retail environment that values customer satisfaction and teamwork.

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