Jewelry Sales Specialist

6 days ago


Pasadena, California, United States Brilliant Earth Full time
Job Opportunity: Jewelry Sales Consultant

Brilliant Earth is seeking a skilled Jewelry Sales Consultant to join our team in Pasadena, CA. As a Jewelry Sales Consultant, you will play a crucial role in providing an exceptional customer experience, guiding customers through the sales process, and exceeding sales targets.

Key Responsibilities:
  • Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions, creating personalized experiences.
  • Manage a high volume of sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements:
  • A passion for delivering exceptional customer experiences.
  • A drive to exceed sales targets and meet individual revenue goals.
  • Attention to detail and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A diverse and inclusive work environment.
  • Access to exclusive discounts on jewelry and other perks.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401k match, and paid time off.

At Brilliant Earth, we're passionate about creating a more transparent, sustainable, and compassionate jewelry industry. If you're a motivated and customer-focused individual who shares our values, we encourage you to apply for this exciting opportunity.



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