Jewelry Sales Specialist
6 days ago
Brilliant Earth is seeking a skilled Jewelry Sales Consultant to join our team in Pasadena, CA. As a Jewelry Sales Consultant, you will play a crucial role in providing an exceptional customer experience, guiding customers through the sales process, and exceeding sales targets.
Key Responsibilities:- Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions, creating personalized experiences.
- Manage a high volume of sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- A passion for delivering exceptional customer experiences.
- A drive to exceed sales targets and meet individual revenue goals.
- Attention to detail and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively as part of a team.
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- A diverse and inclusive work environment.
- Access to exclusive discounts on jewelry and other perks.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401k match, and paid time off.
At Brilliant Earth, we're passionate about creating a more transparent, sustainable, and compassionate jewelry industry. If you're a motivated and customer-focused individual who shares our values, we encourage you to apply for this exciting opportunity.
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