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Jewelry Sales Specialist
2 months ago
We are seeking a highly skilled Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.
Key Responsibilities- Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions, creating personalized experiences.
- Manage a high volume of incoming sales leads, providing a luxury customer experience reflective of our high-quality product.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- A passion for delivering exceptional customer experiences.
- A drive to exceed sales targets and meet customer needs.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and adapt to changing situations.
- Ability to work a full-time schedule, including weekend days.
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to exclusive employee discounts and perks.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401k match and paid time off.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.
