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Hotel Front Desk Representative

2 months ago


Lexington, Kentucky, United States LaQuinta Inn & Suites Lexington South Full time
Hotel Front Desk Attendant

We are seeking a highly skilled and enthusiastic hotel front desk attendant to join our guest services team at LaQuinta Inn & Suites Lexington South. As a key member of our team, you will be responsible for delivering exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.

Responsibilities
  • Provide warm and welcoming service to guests, ensuring a positive first impression of our hotel.
  • Manage guest accounts, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Work closely with the housekeeping staff to ensure rooms are ready for new guests.
  • Handle customer complaints and concerns in a fair and respectful manner.
  • Perform general bookkeeping tasks, including maintaining accurate and up-to-date guest account information.
Qualifications
  • Must be able to stand on your feet for 8 hours during a typical shift.
  • Must have excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Must have a working knowledge of Microsoft Office and reservation management systems.
  • Must have at least one year of hospitality industry experience as a hotel front desk agent or similar position.
  • Must have a high school diploma or equivalent.