Food and Beverage Operations Manager
5 days ago
As a Food and Beverage Operations Manager at Marriott International, you will be responsible for supervising daily Food and Beverage (F&B) shift operations and ensuring compliance with all F&B policies, standards, and procedures. You will manage day-to-day operations, verify quality standards, and meet customer expectations on a daily basis. Additionally, you will maintain the operating budget and ensure that standards and legal obligations are followed.
Key Responsibilities- Assist in ordering F&B supplies, cleaning supplies, and uniforms.
- Supervise daily F&B shift operations and monitor compliance with all F&B policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate all department equipment as necessary and report malfunctions.
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Understand employee positions well enough to perform duties in employees' absence.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Monitor and maintain the productivity level of employees.
- Verify that all team members/supervisors understand the brand-specific philosophy.
- Maintain the operating budget and verify that standards and legal obligations are followed.
- Assist supervisors in understanding team members' ever-changing needs and expectations and how to exceed them.
- Celebrate and foster decisions that result in successes as well as failures.
- Communicate areas that need attention to staff and follow up to verify understanding.
- Coordinate cleaning programs in all F&B areas (e.g., General clean), identifying trends, and making recommendations for improvements.
- Establish and maintain open, collaborative relationships with employees.
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
- Follow property-specific second effort and recovery plans.
- Stay readily available/approachable for all team members.
- Demonstrate knowledge of the brand-specific service culture.
- Provide services that are above and beyond for customer satisfaction and retention.
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serve as a role model to demonstrate appropriate behaviors.
- Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
- Take proactive approaches when dealing with guest concerns.
- Set a positive example for guest relations.
- Stay readily available/approachable for all guests.
- Review comment cards and guest satisfaction results with employees.
- Respond in a timely manner to customer service department requests.
- Provide information to supervisors and co-workers by telephone, in written form, email, or in person.
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Perform hourly job functions if necessary.
- Extend professionalism and courtesy to team members at all times.
- Comprehend budgets, operating statements, and payroll progress reports.
- Perform other duties as assigned to meet business needs.
This position offers a competitive salary range of $67,000 to $77,000 annually, as well as an annual bonus. In addition, the position is eligible for a comprehensive benefits package, including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Employees will accrue PTO balance for every hour worked.
About Marriott InternationalMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We are a place to experience life, where we ignite curiosity, expand worlds, and open doors to new possibilities. Our culture is built on a tuned-in, up-for-anything spirit that brings our guests' passions to life.
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