Customer Engagement Specialist

15 hours ago

Ohio City, Ohio, United States Covetrus Full time
About Covetrus

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.

Job Summary

The Customer Engagement Representative plays a pivotal role in ensuring exceptional service and support for our Veterinary clinic and Hospital customers using an Omni-channel approach. This individual is a partner with their Veterinary Relationship Manager (VRM) to ensure our customer is taken care of.

Key Responsibilities
  • Own daily management of customer orders and will upsell/cross sell when and where appropriate to ensure the customer is serviced at an elevated level.
  • Manage backorders to drive timely and high fulfillment levels on a consistent basis.
  • Proactively engage with customers to manage order processing, address inquiries, and offer product and solution information.
  • Strengthen customer relationships through timely and expert responses to requests, contributing to customer retention and overall growth of Covetrus business.
  • Own customer disputes and issues, proactively manage issue to resolution within established service level agreements (SLA).
  • Manage communication flow between customers and Covetrus, facilitating information exchange between internal and external stakeholders.
  • Collaborate with internal departments (Sales, Service Operations, Pricing, Fulfillment, Regulatory Affairs, Legal and Tax Departments) to deliver an elevated customer experience.
  • Work collaboratively with team members to meet deadlines and resolve challenges.
  • Support the standardization of policies and procedures, providing suggestions for continuous improvement initiatives.
  • Build product knowledge by attending vendor training and support team mates to strengthen customer support and drive sales.
  • Participate in internal trainings and webinars to learn and share knowledge of company products and technical solutions to serve the veterinary industry landscape.
  • Update customer profiles regularly using Covetrus Salesforce CRM and ERP systems.
  • Document customer interactions using case management process in Salesforce CRM. Provide day-to-day operational support to exceed customer expectations.
Requirements
  • High school diploma or equivalent; advanced degree or coursework in Marketing, Animal Science, Business, or Administration or similar field preferred.
  • One to two years customer service experience or related roles.
  • Veterinary clinic experience strongly preferred.
Competencies
  • Demonstrated passion for delivering excellent customer experiences.
  • High proficiency in Microsoft Office suite products required.
  • Order entry/maintenance experience with AS/400 (iSeries) preferred.
  • Salesforce CRM experience desired.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport and trust with customers and sales partners.
  • Detail-oriented with exceptional problem-solving abilities.
  • Ability to effectively communicate cross functionally to ensure the success of the client relationship.
  • Capable of self-managing and spear-heading new initiatives; Ability to work independently.
  • Ability to work collaboratively in a fast-paced environment.
  • Familiarity with the veterinary industry strongly preferred.

  • Undergraduate Student Engagement Coordinator

    3 weeks ago

    Ohio City, Ohio, United States AmeriCorps Full time

    Position Overview: The Undergraduate Student Engagement Coordinator plays a crucial role in fostering student retention and success within the academic community. About Us: The Regional Office of Academic Advising is a committed team of professional Academic Advisors dedicated to supporting Undergraduate Students across multiple campuses. Our primary goal is...

  • Volunteer Engagement Specialist

    1 week ago

    Ohio City, Ohio, United States AmeriCorps Full time

    Festa - Volunteer CoordinatorFesta is a movement of caring professionals and volunteers who strive to make a positive impact in their communities. Our mission is to mobilize communities, build relationships, and connect people across socioeconomic, cultural, racial, ethnic, and religious barriers. We partner with families and children facing suburban poverty...

  • Guest Experience Specialist

    2 weeks ago

    Ohio City, Ohio, United States Monro, Inc. Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Specialist to join our team at Monro, Inc. As a Guest Experience Specialist, you will be responsible for providing exceptional customer service and driving sales of automotive repair services and tires.Key ResponsibilitiesCustomer Engagement: Serve as the first point of contact for customers,...

  • Undergraduate Student Engagement Coordinator

    3 weeks ago

    Ohio City, Ohio, United States AmeriCorps Full time

    Position Overview: The Undergraduate Student Engagement Coordinator plays a crucial role in fostering student retention and success within the academic community. About Us: The Regional Office of Academic Advising is committed to providing exceptional support and guidance to undergraduate students across multiple campuses. Our focus is on enhancing student...

  • Customer Advocacy Manager

    4 hours ago

    Ohio City, Ohio, United States 8x8 Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Advocacy Manager to join our team at 8x8. As a key member of our customer marketing team, you will be responsible for building and maintaining strong relationships with our customers to drive advocacy and engagement.Key ResponsibilitiesDevelop and execute customer engagement strategies to...

  • Customer Advocacy Manager

    2 weeks ago

    Ohio City, Ohio, United States 8x8 Full time

    About the RoleWe are seeking a highly skilled Customer Advocacy Manager to join our team at 8x8. As a key member of our customer marketing team, you will be responsible for building and maintaining strong relationships with our existing and new customer base.Key ResponsibilitiesDevelop and execute customer advocacy strategies to drive engagement and...

  • Product Marketing Specialist

    7 days ago

    Ohio City, Ohio, United States LexisNexis Full time

    About Our TeamLexisNexis Legal & Professional is a leading provider of information-based analytics and decision tools for professional and business customers. Our company has been a pioneer in deploying artificial intelligence and advanced technologies to the legal market, aiming to improve productivity and transform the business and practice of law.About...

  • Machine Assembly Specialist

    1 week ago

    Ohio City, Ohio, United States ProTech Staffing Solutions Full time

    Job Summary: We are seeking a skilled Machine Assembly Specialist to join our team at ProTech Staffing Solutions. As a Machine Assembly Specialist, you will be responsible for assembling machinery based on blueprints and schematics with the use of hand and power tools.Key Responsibilities:Read and Interpret Blueprints: Read and interpret blueprints and...

  • Digital Marketing Specialist

    1 week ago

    Ohio City, Ohio, United States LexisNexis Full time

    About the RoleThis is an exciting opportunity to join the US Print and Digital Solutions Marketing Team at LexisNexis Legal & Professional as a Digital Marketing Specialist. As a key member of the team, you will play a crucial role in supporting the planning and execution of campaigns that drive lead generation and sales support for the LexisNexis Digital...

  • Machine Assembly Specialist

    2 weeks ago

    Ohio City, Ohio, United States ProTech Staffing Solutions Full time

    Job Summary: We are seeking a skilled Machine Assembly Specialist to join our team at ProTech Staffing Solutions. As a Machine Assembly Specialist, you will be responsible for assembling machinery based on blueprints and schematics with the use of hand and power tools.Key Responsibilities:Read and Interpret Blueprints: Read and interpret blueprints and...

  • Data Warehousing Specialist

    2 weeks ago

    Ohio City, Ohio, United States Westfield Full time

    About the RoleWe are seeking a highly skilled Data Warehousing Specialist to join our team at Westfield. As a key member of our IT department, you will be responsible for designing, building, and managing custom data pipelines and ETL processes to support our data warehousing initiatives.Key ResponsibilitiesData Pipeline Design and Development: Design and...

  • Cloud Security Specialist

    3 weeks ago

    Ohio City, Ohio, United States Photon Full time

    Position OverviewRole Summary: Photon is on the lookout for a dedicated and knowledgeable Cloud Security Specialist to enhance our team. The successful candidate will possess a solid foundation in managing GCP IAM discrepancies, resolving Prisma Cloud notifications, executing Google CSPR remediations, and collaborating effectively with Cloud Foundations...

  • Practical Nursing Specialist

    3 weeks ago

    Ohio City, Ohio, United States Blossom Nursing & Rehabilitation Center Full time

    Blossom Nursing & Rehabilitation Center is seeking a dedicated Practical Nursing Specialist (LPN) to enhance our teamAre you passionate about positively impacting the lives of others?At Blossom Nursing, collaboration is essential as we work together to enrich the lives of our residents, their families, and our colleagues.Join our team at Blossom Nursing,...

  • Equipment Operations Specialist

    2 weeks ago

    Ohio City, Ohio, United States CEVA Full time

    About the Role:We are seeking a highly skilled and experienced Equipment Operations Specialist to join our team at CEVA Logistics. As an Equipment Operations Specialist, you will be responsible for ensuring the safe and efficient movement of vehicles, trailers, and flatbeds within our dock and yard area.Key Responsibilities:Develop and maintain excellent...

  • Quality Assurance Specialist

    7 days ago

    Ohio City, Ohio, United States Actalent Full time

    Job Description:Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Actalent. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and for implementing quality control measures to prevent defects and errors.Key Responsibilities:Perform periodic in-process...

  • Legal Research and Content Specialist

    4 weeks ago

    Ohio City, Ohio, United States LexisNexis Full time

    Legal Research and Content Specialist About Our Team At LexisNexis Legal & Professional, we are dedicated to serving clients across more than 150 countries with a workforce of 11,800 professionals globally. As part of RELX, a leading provider of information-driven analytics and decision-making tools for businesses and professionals, we have consistently...

  • Traveling Radiology Specialist

    4 weeks ago

    Ohio City, Ohio, United States Anders Group Full time

    Anders Group is in search of a traveling Radiology Specialist for an exciting opportunity. Position Overview As a vital member of the healthcare team, you will be responsible for performing diagnostic imaging procedures while ensuring the highest standards of patient care. Key Responsibilities Specialty: Radiology SpecialistDiscipline: Allied Health...

  • Part Time Custom Framing Team Member

    15 hours ago

    Ohio City, Ohio, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part Time Custom Framing Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, assisting customers with their framing needs, and maintaining a well-organized and visually appealing store...

  • Customer Service Representative

    2 weeks ago

    Plain City, Ohio, United States The Richwood Banking Company Full time

    About The Richwood Banking CompanyWe are a community-focused banking company that has been serving our customers for over 150 years. Our mission is to inspire, protect, and celebrate the things that make our communities thrive.Our Company CultureWe pride ourselves on having a unique company culture that values our team members and encourages them to be...

  • Infrastructure Support Specialist

    3 weeks ago

    Ohio City, Ohio, United States PamTen Full time

    Position: Infrastructure Support Specialist Location: Cleveland, OH (100% Onsite) Duration: 6+ monthsNote: Candidates must have a minimum of 7 years of relevant experience and should be local. It is essential that the candidate's recent project responsibilities align with the requirements of this position. Short-term project experience (3-6 months) will not...