Customer Service Representative
1 week ago
SendaRide is a rapidly growing non-emergency medical transportation company that takes pride in its service and culture.
Key Responsibilities- Booking transportation to/from medical appointments using our customized software
- Editing ride information
- Monitoring rides
- Communicating with other departments
- Special projects as assigned
The successful candidate will be eager to assist, able to triage tasks, and feel comfortable with ever-evolving technology. They will also develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to management for resolution.
Requirements- High school diploma or equivalent (college degree preferred)
- At least 3 years of experience in customer service
- Bilingual in Spanish and English (preferred)
- Proficient in MS Office
- Ability to quickly learn and adapt to new software
- Availability to work weekend hours (Saturdays)
- Exceptional multitasking skills in a fast-paced environment
- Strong sense of professionalism and customer service
- COVID-19 vaccination required
- Microsoft Office
- Data Entry
- Customer Service
- Communication Skills
- Multi-tasking
- Strong Telephone Communication Skills
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