Customer Service Representative

6 days ago


Oklahoma City, Oklahoma, United States IDEX Corporation Full time

About IDEX Corporation

IDEX Corporation is a leading global provider of innovative solutions for various industries. We are committed to delivering exceptional customer experiences and driving business growth through our diverse portfolio of products and services.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Advanced Flow Solutions team as a Customer Service Representative. In this role, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

  • Provide product and application knowledge to customers, ensuring compliance with trade regulations.
  • Process orders, including amendments, status notifications, and expediting.
  • Interact with customers daily via email and phone to resolve issues and concerns.
  • Take ownership of customer complaints, document issues, and follow problems through to resolution.
  • Work cross-functionally with Application Engineering, Commercial, and Manufacturing Operations Teams to serve customers.
  • Stay up-to-date on product changes and participate in special projects as assigned.
  • Follow all IDEX and Advanced Flow Solutions corporate policies, procedures, and instructions.

Accountability

  • Ensure complete satisfaction of customer needs and adhere to a customer-focused philosophy.
  • Use Net Promoter Score (NPS) to determine customer satisfaction and resolve open items daily.
  • Ensure departmental goals are achieved, including call center metrics and response times.

Requirements

  • High School Diploma or GED required.
  • 2-year Associate's degree (or equivalent work experience) preferred.
  • 2+ years' experience in a manufacturing or technical customer support environment.
  • Bilingual required (Spanish/English).

Skills and Physical Requirements

  • Customer-focused with excellent interpersonal and communication skills.
  • Action-oriented and self-motivated.
  • Detail-minded and organized with a drive for results.
  • Computer literate/proficient.
  • Technical background including troubleshooting skills.

Past Experience Required to Perform Tasks

  • One to two years prior experience as a customer service representative or technician – prefer industry-related.


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