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Customer Service Representative

2 months ago

Oklahoma City, Oklahoma, United States The Affinities Group Full time
Job Overview

**About The Affinities Group**

We are a leading provider of insurance solutions, dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our clients receive top-notch support and assistance.

Key Responsibilities
  • **Client Communication**: Respond to client inquiries and concerns in a professional and courteous manner.
  • **Policy Details**: Provide accurate and timely information to clients regarding their insurance policies, including coverage, premiums, and claims processing.
  • **Claims Processing**: Assist clients with claims submissions, status updates, and resolution.
  • **Billing Inquiries**: Address client billing questions and concerns, ensuring prompt and accurate resolution.
  • **Record Keeping**: Maintain accurate records of client interactions and transactions.
Qualifications
  • **Experience**: At least 1 year of customer service experience, preferably in the insurance sector.
  • **Communication Skills**: Excellent communication and interpersonal abilities, with a strong focus on building rapport with clients.
  • **Problem-Solving**: Strong problem-solving skills and keen attention to detail, with the ability to resolve complex client issues.
  • **Technical Skills**: Proficient in Microsoft Office Suite and customer service tools.
  • **Insurance License**: Active insurance license in [State] (preferred but not mandatory).
Why Choose Us
  • **Competitive Compensation**: Competitive salary and comprehensive benefits package.
  • **Health Insurance**: Health, dental, and vision insurance coverage for you and your family.
  • **Career Advancement**: Opportunities for professional growth and advancement within our organization.
  • **Collaborative Environment**: Supportive and collaborative team environment, dedicated to delivering exceptional results.