Customer Service Branch Representative
1 week ago
The Ideal Candidate
We are seeking enthusiastic individuals who possess a strong interest in sales and customer support, along with a desire for career growth. Integrity is fundamental to the culture at Locke Supply.
About Locke Supply
Locke Supply is a 100% Employee-Owned company.
As the leading supply house in the Southwest, Locke Supply operates across multiple states, including Oklahoma, Texas, Missouri, Kansas, Maryland, Virginia, and Arkansas. Our expansive facility in Oklahoma City supports over 190 locations, making us a premier supplier in the Plumbing, Electrical, and HVAC sectors.
Key Responsibilities of the Customer Service Branch Representative
This role is dynamic and hands-on, requiring daily interaction with customers to ensure they receive exceptional service each time they visit a Locke Supply branch.
As a Customer Service Branch Representative, you will focus on delivering products to our clients while also providing guidance on new offerings and identifying cost-effective solutions. This position offers the chance to gain insights into various trades and a foundational understanding of Locke Supply's product range.
In addition to customer service, you will handle various operational tasks, including invoicing, order preparation, freight unloading and check-in, as well as product delivery.
What Locke Supply Provides
At Locke Supply, we are committed to nurturing the growth of each Customer Service Branch Representative. New hires will enter the Locke Development Program, tailored to help you discover the optimal career path within the company. You will receive training in sales and customer service, and be paired with a mentor to support your professional development.
Qualifications for the Customer Service Branch Representative:
- High School Diploma or GED is required;
- Exceptional customer service abilities;
- Strong communication skills, both written and verbal;
- A commitment to building and maintaining customer relationships;
- A valid driver’s license with a clean driving record;
- Ability to pass a D.O.T Physical and Drug Test;
- Must successfully complete a post-offer physical job duty assessment.
Working conditions for this role will involve a mix of retail environments, practical training sessions, meetings, workshops, and presentations. Some travel may be necessary, including visits to customer sites.
Locke Supply Co. is an equal opportunity employer dedicated to fostering a diverse and inclusive workforce.
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