Security Systems Installation and Service Representative

2 weeks ago

Rapid City, South Dakota, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled Security Systems Installation and Service Representative to join our team at Johnson Controls International. As a key member of our team, you will be responsible for installing, servicing, and commissioning fire alarm, access control, CCTV, intrusion alarm, and intercom systems.

Key Responsibilities
  • Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications.
  • Evaluate and diagnose equipment that requires servicing, as well as troubleshoot potential field wiring problems.
  • Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition.
  • Manage assigned Electronic Systems service calls in regards to field labor hours estimated.
  • Customer satisfaction through coordination, response to customer requests and problems, and clear communication skills.
  • Prepare reports on daily activities.
  • May be required to work overtime.
  • Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals.
  • Required to lift and/or carry equipment and tools, which may be over forty (40) pounds. Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet. Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
  • Must adhere to all OSHA and JCI safety policies and procedures.
  • Complete mileage and monthly vehicle reports in a timely manner.
Requirements
  • 2-5 years' experience with installation and service of fire alarm, access control, CCTV, intrusion, and intercom systems.
  • Demonstrate working knowledge of electricity and electronics. In addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs.
  • Security experience with P2000 or C-Cure 9000 required.
  • Ability to effectively work independently.
  • Demonstrate a high level of customer service.
  • Be able to carry and move equipment/tools weighing up to 40 pounds.
  • Minimum high school/trade school graduate, military, or two-year Associate degree in a technical field involving electronics or computers.
  • Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software.
  • Working knowledge of IT network systems.
  • Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters, and communication devices as required.
  • Excellent verbal and written communication skills.
  • Ability to read and understand complex building architectural, mechanical, and electrical documents, as well as project plans, specifications, schedules, and equipment installation/operation/troubleshooting manual.
  • CCURE 9000, NICET, and DCJS certification required.
  • Must be able to pass background check, drug screen, and credit check.
Preferred Qualifications
  • Knowledge of York Chillers.

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