Client Liaison Officer

4 weeks ago


Orange, California, United States Barker and Sons Plumbing Full time
Barker and Sons Plumbing Seeks Dedicated Candidate Job Title: Client Liaison Officer

Company Overview: We're a reputable plumbing company looking for a client liaison officer to join our team. This role requires strong communication, listening, and problem-solving skills to ensure our clients receive exceptional service.

Job Description: As a client liaison officer, you'll create records of customer interactions, respond to customer inquiries, and resolve issues in a timely and professional manner. You'll also collaborate with sales teams to stay informed about new services and products.

Responsibilities:
  1. Create records of customer interactions and follow up to ensure all questions have been answered.
  2. Respond to customer inquiries, product and service questions, and customer complaints.
  3. Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints.
  4. Regularly meet with sales leads to receive the newest service and product knowledge.
  5. Utilize scripts to handle difficult customer situations and bring them higher up, if necessary.


Salary: Depending on your location and experience, your estimated annual salary could range from $48,000 to $58,000.

Required Skills and Qualifications: To succeed in this role, you must have a high school diploma, a GED, or equivalent, as well as previous experience in a customer-facing position.

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