Medical Service Liaison Coordinator
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team in Orange County, CA. As a Medical Service Liaison Coordinator, you will be the first point of contact for members and providers, assisting with questions and complaints related to Medi-Cal programs.
The ideal candidate will have excellent communication skills, a strong knowledge of Medi-Cal policies, and the ability to work independently in a fast-paced environment. The selected candidate will assist with inquiries and requests from members and providers, provide information on eligibility, enrollment, benefits, and services, and maintain departmental productivity and quality standards.
Key Responsibilities:
- Provide exceptional customer service to members and providers via phone, email, or in-person.
- Assist with inquiries and requests related to Medi-Cal programs, including eligibility, enrollment, claims, and authorization status.
- Maintain accurate and complete documentation of interactions with members and providers.
- Collaborate with internal teams to support short-term and long-term goals and priorities.
- Identify and communicate challenges that may arise while adhering to departmental policies and procedures.
Requirements:
- High School diploma or equivalent required; 6 months of experience in a call center capacity or equivalent combination of education and experience.
- Typing speed of 35 words per minute (WPM).
- Strong computer skills and proficiency in Microsoft Office applications.
- Ability to work a flexible schedule, including evenings and weekends.
Preferred Qualifications:
- 6 months of Medi-Cal/Medicaid or health services experience.
- Knowledge of professional judgment and ability to make sound decisions.
What We Offer:
- A competitive salary range of $23.00-$27.00 per hour, depending on experience.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work with a collaborative team and contribute to the success of our organization.
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