Medical Service Liaison Coordinator

3 weeks ago


Orange, California, United States WOTM - Partners Professional Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team in Orange County, CA. As a Medical Service Liaison Coordinator, you will be the first point of contact for members and providers, assisting with questions and complaints related to Medi-Cal programs.

The ideal candidate will have excellent communication skills, a strong knowledge of Medi-Cal policies, and the ability to work independently in a fast-paced environment. The selected candidate will assist with inquiries and requests from members and providers, provide information on eligibility, enrollment, benefits, and services, and maintain departmental productivity and quality standards.

Key Responsibilities:

  • Provide exceptional customer service to members and providers via phone, email, or in-person.
  • Assist with inquiries and requests related to Medi-Cal programs, including eligibility, enrollment, claims, and authorization status.
  • Maintain accurate and complete documentation of interactions with members and providers.
  • Collaborate with internal teams to support short-term and long-term goals and priorities.
  • Identify and communicate challenges that may arise while adhering to departmental policies and procedures.

Requirements:

  • High School diploma or equivalent required; 6 months of experience in a call center capacity or equivalent combination of education and experience.
  • Typing speed of 35 words per minute (WPM).
  • Strong computer skills and proficiency in Microsoft Office applications.
  • Ability to work a flexible schedule, including evenings and weekends.

Preferred Qualifications:

  • 6 months of Medi-Cal/Medicaid or health services experience.
  • Knowledge of professional judgment and ability to make sound decisions.

What We Offer:

  • A competitive salary range of $23.00-$27.00 per hour, depending on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a collaborative team and contribute to the success of our organization.


  • Orange, California, United States Partners In Diversity, Inc. Full time

    Role OverviewWe are seeking a highly motivated and experienced Customer Service Liaison to join our team at Partners In Diversity, Inc.


  • Orange, California, United States The Judge Group Full time

    The Judge Group is seeking a Service Experience Liaison to deliver exceptional service experiences for our clients in Orange County. As a key member of our team, you will play a vital role in ensuring that our clients receive personalized support and guidance throughout their journey with us.Your primary responsibility will be to provide information on...


  • Orange, California, United States GovernmentJobs Full time

    Company OverviewCalOptima Health is a government agency responsible for providing healthcare services to eligible members in Orange County. Our team works diligently to ensure that our members receive the best possible care.Position InformationDepartment: Customer ServiceSalary Grade: 301 ($47,840 - $64,584 annually)Work Arrangement: Various options...


  • Orange, California, United States Regal Medical Group Full time

    As a Business Development Liaison at Regal Medical Group, you will be responsible for identifying and pursuing new business opportunities, building strong relationships with key stakeholders, and promoting our medical group's services to the community.">You will develop and implement marketing strategies, plan and execute events, and communicate effectively...


  • Orange, California, United States ZAND MEDICAL PARTNERS Full time

    Establish a dynamic and supportive clinical environment as a Medical Referral Coordinator and Medical Scribe at ZAND MEDICAL PARTNERS.About the RoleThis full-time position offers a competitive salary of $20.50 per hour, commensurate with experience.We are seeking an experienced Medical Scribe to join our fast-paced Internal Medicine office. In this role, you...


  • Orange, California, United States Prospect Medical Holdings Full time

    Job OverviewWe are seeking a skilled Member Relations Representative to join our team at Prospect Medical Holdings. As a Member Relations Representative, you will play a vital role in ensuring the satisfaction and retention of our members by acting as a liaison between them, health plans, and physicians.In this dynamic role, you will be responsible for...

  • Marketing Liaison

    10 hours ago


    Orange, California, United States Westminister Capital Full time

    Westminister Capital is a leading telecommunications firm that serves thousands of individuals nationwide. As a Junior Marketing Associate, you will play a vital role in enhancing our outreach program's success by facilitating communication between our team and members or potential members.The ideal candidate will possess strong interpersonal and...


  • Orange, California, United States Prospect Medical Holdings Full time

    A Career OpportunityProspect Medical Holdings offers a unique opportunity for a skilled Inpatient Care Coordinator II to join our team. This role requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCollaborate with the inpatient case manager to ensure seamless...


  • Orange, California, United States 24 Hour Fitness Full time

    We're seeking a highly motivated Fitness Community Liaison to join our team at 24 Hour Fitness. In this role, you'll be responsible for delivering an exceptional member experience, providing top-notch sales and service, and fostering a sense of community within our fitness centers.About the RoleThis is a full-time position with flexible availability across...


  • Orange, California, United States Barker and Sons Plumbing Full time

    Barker and Sons Plumbing Seeks Dedicated Candidate! Job Title: Client Liaison OfficerCompany Overview: We're a reputable plumbing company looking for a client liaison officer to join our team. This role requires strong communication, listening, and problem-solving skills to ensure our clients receive exceptional service.Job Description: As a client liaison...


  • Orange, California, United States Pro Accountancy Inc Full time

    ResponsibilitiesAs an Operations Coordinator at Pro Accountancy Inc, your primary responsibilities will include:Scheduling appointments and managing calendarsResponding to client inquiries and resolving issuesMaintaining accurate records and databasesProviding administrative support to staff membersAssisting with special projects and eventsWe offer a...


  • Orange, California, United States Kinetic Personnel Group Full time

    Clinical Service Coordinator Job SummaryWe are seeking a detail-oriented Clinical Service Coordinator to join our team. As a Clinical Service Coordinator, you will be responsible for reviewing requests for medical appropriateness, mailing decision notifications, and ensuring seamless communication between healthcare professionals and Kinetic Personnel Group.


  • Orange, California, United States Prospect Medical Holdings Full time

    As a Medical Eligibility Coordinator at Prospect Medical Holdings, you will be responsible for uploading eligibility files, updating our IDX system, and verifying manual claims, electronic claims, and authorizations. This role requires effective communication with health plans and knowledge of HMO, Medicare, and Medical products.We offer a dynamic work...


  • Orange, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job OverviewKPC GLOBAL MEDICAL CENTERS INC. seeks an experienced PBX Telecom Services Coordinator to operate its switchboard and provide top-notch customer service.This position involves connecting incoming calls to the correct extension, greeting callers professionally, and responding to emergency calls following established protocols.A strong understanding...


  • Orange, California, United States Johnson Service Group Full time

    Job DescriptionJohnson Service Group seeks a skilled Surgical Instrumentation Coordinator to oversee the maintenance and preparation of surgical instruments and equipment in our Orange, California facility. The estimated salary range for this role is $58,000 - $68,000 per year.ResponsibilitiesCoordinate the receipt, inspection, and storage of incoming...


  • Orange, California, United States Kaiser Permanente Full time

    Join Our TeamWe are looking for a highly motivated and detail-oriented individual to join our team as a Patient Engagement Liaison. In this role, you will be responsible for educating patients on available resources and promoting self-care management skills.Key Responsibilities• Collaborate with healthcare professionals to develop personalized plans to...


  • Orange, California, United States Johnson Service Group Full time

    Job OverviewWe are seeking a skilled Ambulatory Services Specialist to join our team in Orange County, California. The successful candidate will have a strong background in scheduling and coordinating healthcare operations.Key ResponsibilitiesSchedule all outpatient surgeries and procedures as requested by physicians or their office staff.Manage patient...


  • Orange, California, United States Integrated Resources Full time

    About UsIntegrated Resources, Inc is a leading provider of staffing solutions, dedicated to delivering exceptional service and expertise to our clients. Our team of professionals is passionate about making a difference in the lives of others.Job SummaryWe are seeking a highly skilled Senior Case Manager to join our team. In this role, you will be responsible...


  • Orange, California, United States Surgery Care Affiliates Full time

    Job SummaryThe Scheduling Coordinator will be responsible for scheduling outpatient surgeries and procedures, obtaining and adding patient demographics and insurance information, and coordinating efforts with the Director of Nursing. The ideal candidate will have a strong background in scheduling, excellent communication and organizational skills, and the...

  • Surgery Coordinator

    3 weeks ago


    Orange, California, United States Johnson Service Group Full time

    Job OverviewWe are seeking an experienced Surgery Scheduler to join our team in Orange County, California. This is a full-time position with a salary range of $28.00- $30.00 per hour.Duties and ResponsibilitiesSchedule all outpatient surgeries and procedures as requested by physicians or their staff.Obtain and add patient demographics and insurance...