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Customer Service Representative

2 months ago


Richardson, Texas, United States L and S Mechanical Full time
{"Job Title": "Customer Service Representative", "Job Summary": "As a Customer Service Representative at L&S Mechanical, you will provide front-line support and follow-up to customers, assisting and resolving warranty or service issues. Your key relationships will be with service technicians, L&S production staff, homeowners, and builders.", "Responsibilities": "
  • Solve problems and manage solutions backed by the support of a successful team.
  • Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently.
  • Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customer satisfaction.
  • Process all service-related billing, including compiling quotes and purchase orders to submit for invoicing.
  • Maintain accurate and current house files by performing daily data entry.
  • Assign and/or dispatch work orders to the field based on customer needs timely.
  • Provide support to field personnel.
  • Order and track material to resolve incomplete work orders timely.
  • File warranty claims on replacement parts for HVAC equipment and water heaters.
", "Qualifications": "
  • 2+ years in new home construction specific telephone customer service.
  • Proficient in basic computer skills, including data entry, MS Outlook, and Excel.
  • Effective at building and maintaining positive relationships with service technicians, production staff, managers, superintendents, and coworkers to ensure timely completion of job duties.
  • Strong ability to organize, prioritize, communicate well, and be committed to providing quality work.
  • Solid problem-solving skills and a willingness to take on new projects with a 'can-do' attitude.
  • Perform the physical demands of the position, which include working indoors with long periods of time sitting, listening, and speaking on the telephone, viewing a monitor, and working at a workstation.
", "Benefits": "
  • Medical, dental, and vision insurance.
  • FSA with debit card.
  • 401(k) employer match 1% for the first 1% contributed and a 50% match for the remaining 5%.
  • Paid vacation.
  • PTO.
  • Paid Holidays.
  • Annualized reviews for merit increases.
  • Potential for advancement.
", "Salary": "$35-45K"}