Customer Service Representative

2 weeks ago


Richardson, Texas, United States Associa Full time
Job Title: Customer Service Representative

At Associa, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents, addressing their concerns, and ensuring their satisfaction.

Key Responsibilities:
  • Act as the primary point of contact for residents, responding to their inquiries and resolving issues in a timely and professional manner.
  • Update resident information in our database and shared files, ensuring accuracy and consistency.
  • Utilize conflict resolution techniques to resolve resident disputes and concerns.
  • Coordinate with residents to resolve billing inquiries and provide technical assistance as needed.
  • Provide troubleshooting and technical support to residents, ensuring they have the necessary tools and resources to succeed.
  • Assess resident needs and develop solutions to meet their expectations.
  • Perform general office support tasks, including printing, scanning, and faxing, as needed.
Requirements:
  • High School Diploma or equivalent required.
  • At least one year of directly related or closely related experience.
Working Conditions:
  • Typical office environment.
  • Frequent social interaction.


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