Customer Service Representative
2 weeks ago
At Associa, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents, addressing their concerns, and ensuring their satisfaction.
Key Responsibilities:- Act as the primary point of contact for residents, responding to their inquiries and resolving issues in a timely and professional manner.
- Update resident information in our database and shared files, ensuring accuracy and consistency.
- Utilize conflict resolution techniques to resolve resident disputes and concerns.
- Coordinate with residents to resolve billing inquiries and provide technical assistance as needed.
- Provide troubleshooting and technical support to residents, ensuring they have the necessary tools and resources to succeed.
- Assess resident needs and develop solutions to meet their expectations.
- Perform general office support tasks, including printing, scanning, and faxing, as needed.
- High School Diploma or equivalent required.
- At least one year of directly related or closely related experience.
- Typical office environment.
- Frequent social interaction.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
2 weeks ago
Richardson, Texas, United States Associa Full timeJob Title: Customer Service RepresentativeAt Associa, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our community relations team, you will be responsible for providing exceptional service to our residents, addressing their concerns, and ensuring their satisfaction with our...