Restaurant Operations Manager

4 weeks ago


Springfield, Massachusetts, United States MGM Resorts International Full time
Experience the Magic of MGM Resorts International

Are you a seasoned professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and leading high-performing teams? At MGM Resorts International, we're seeking a talented Restaurant Assistant Manager to join our dynamic team.

About the Role:

As a Restaurant Assistant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring seamless service delivery and exceptional guest experiences. You will work closely with our culinary team to maintain high standards of food quality and presentation, while also managing staff performance and providing coaching and development opportunities.

Key Responsibilities:

  • Develop and implement daily floor plans to ensure efficient service delivery and optimal staff utilization
  • Supervise and motivate a team of servers, bartenders, and hosts/hostesses to deliver exceptional customer service
  • Conduct regular performance evaluations and provide constructive feedback to staff members
  • Maintain open communication with the culinary team to ensure seamless service delivery and high-quality food presentation
  • Manage inventory and supplies, including ordering and receiving goods
  • Inspect food and beverages to ensure quality and presentation meet our high standards
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • Minimum 2 years of experience in a restaurant management or supervisory role
  • Proven track record of delivering exceptional customer service and leading high-performing teams
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Basic knowledge of computer software, including Microsoft Office and inventory management systems

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment
  • Access to company hotel, food and beverage, retail, and entertainment discounts

Join Our Team:

At MGM Resorts International, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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