Customer Service Representative
24 hours ago
We are seeking a highly skilled and detail-oriented Customer Service Agent to join our team at DSV in Lancaster, USA. As a Customer Service Agent, you will be responsible for providing exceptional service to our clients, processing and inputting customer orders, and ensuring accurate and timely data entry.
Key Responsibilities- Process and input all customer orders in a timely and accurate manner.
- Run and print shipments from our Warehouse Management System (WMS).
- Run stock reports to check for product availability and generate all related paperwork.
- Check all orders for special requests and expedite any necessary orders.
- Follow up with other departments to ensure service standards are being met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handle returned merchandise in an efficient manner and assure proper credit is given to the customer.
- High school diploma or general education degree (GED) required.
- 1 year experience in Customer Service-related capacity preferred.
- Intermediate computer skills and proficiency with MS Office Applications required.
- Ability to perform duties with minimal supervision or guidance.
- Effective communication skills and ability to adapt to change.
While performing the duties of this job, the employee will rarely be exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
DSV is an equal employment opportunity employer and welcomes applications from diverse candidates. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources.
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