Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a Guest Service Provider to join our team at Golden Chick. As a Guest Service Provider, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests.
Key Responsibilities:
- Greets customers with a positive and friendly attitude
- Enters orders into the POS system, uses suggestive selling of food products to customers, receives payment, makes change, and maintains the cash drawer
- Presents orders to guests and ensures accuracy of order
- Assists with ordering filling as needed
- Reads the monitor to identify products that need to be prepared
- Notifies the cook of special orders, shortages, and needs
- Performs other general duties, including minor food preparation, stocking of supplies, cleaning of dining room tables and restrooms, sweeping, mopping, discarding of trash, and filling ice bins
- Sets up workstations with all needed ingredients and equipment as needed
- Communicates with customers, team members, and managers in a positive and professional manner
- Maintains cleanliness on the service counter and order presentation counter
- Maintains cleanliness, organization, and rotation of the display cooler
- Observes health and sanitation guidelines and follows established procedures to meet high standards of cleanliness, health, and safety protocols
- Maintains a clean and sanitary workstation and takes ownership of the area
- Looks for opportunities to assist fellow team members in an enthusiastic manner
Requirements:
- Less than high school education, GED, or high school degree preferred
- Ability to comprehend simple instructions
- No computer skills required
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
Working Conditions:
While performing the duties of this job, the employee is frequently exposed to extreme heat from cooking equipment. The noise level in the work environment is usually moderate. Employees will be expected to purchase non-slip shoes due to wet, slippery floors and can purchase through the company at a discount.
About Golden Chick:
Golden Chick is one of the fastest-growing restaurant brands in the U.S. and was recognized as one of the very top brands in the country by Nations Restaurant News. Big things are planned for the little brand that started in San Marcos back in 1967. Come be a part of our team and reach your maximum career potential.
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