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Customer Service Representative

4 weeks ago

Lancaster, Texas, United States DSV AS Full time
Job Title: Customer Service Agent

At DSV, we are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Process and input customer orders accurately and efficiently.
  • Run and print shipments from our Warehouse Management System (WMS).
  • Generate all necessary paperwork and information required for customer work orders.
  • Check all orders for special requests and expediting any orders as necessary.
  • Follow up with other departments to ensure service standards are being met.
  • Assure proper invoicing of accounts by verifying customers as required.
  • Handle returned merchandise efficiently and ensure proper credit is given to the customer.
Customer Interfacing Activities:
  • Maintain a good working relationship with customers by responding to all inquiries and complaints.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation:
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
  • Prepare any reports concerning customer service as required by supervisors.
  • Assist in resolving any discrepancies.
Data Entry:
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical:
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
  • Greet customers and visitors to the office.
  • Effectively correspond with customers as required.
Communication:
  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
  • Promptly route each call to the proper party, taking messages when necessary.
  • Assist callers with general information and inquiries.
  • Direct visitors to the appropriate department.
  • Assist drivers at the check-in window as needed.
Requirements:
  • High school diploma or general education degree (GED).
  • 1 year experience in a customer service-related capacity.
Preferred Qualifications:
  • 1-3 years warehouse/logistics support experience.
  • 2-3 years' experience in a customer service-related capacity.
Work Environment:

While performing the duties of this job, the employee will rarely be exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law.