Library Safety and Security Specialist
7 days ago
Job Summary:
Warren-Newport Public Library District is seeking a dedicated and professional Security Monitor to join our team. As a Security Monitor, you will be responsible for ensuring the safety and security of our patrons and staff.
Key Responsibilities:
- Proactively monitor library facilities and grounds to prevent and respond to potential security threats.
- Enforce the library's behavior policy and remove banned patrons from premises in a non-confrontational manner.
- Engage with difficult or irate patrons and de-escalate situations to maintain a safe and respectful environment.
- Navigate and monitor video surveillance systems to ensure the security of our facilities.
- Communicate with staff, managers, and law enforcement as needed to address security concerns.
- Document and communicate serious or repeat violations of the behavior policy, including issuing suspensions and bans.
- Respond to incidents, fights, or other issues that threaten the safety of patrons or staff.
- Surveil facilities for unauthorized persons and redirect or escort them from the building as needed.
- Complete proper documentation for incident reports and close and secure the library building.
- Assist facilities staff with meeting room setups and collect books from the outside book drop.
Requirements:
- High School Diploma or equivalent.
- Customer service and/or security background preferred.
- Experience working with a diverse population, preferably in the public sector.
- Bilingual (Spanish) skills highly preferred but not required.
- Ability to remain calm in stressful situations and analyze and resolve sensitive public relation matters with limited supervision.
- Requires a full range of body motion including standing, sitting, or walking for extended periods of time.
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