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MRI Patient Services Specialist

2 months ago

Gurnee, Illinois, United States Illinois Bone and Joint Institute LLC Full time
Job Overview

Illinois Bone and Joint Institute is pleased to present an opportunity for an MRI Patient Services Specialist within our MRI Services division.

We are seeking a dedicated, adaptable, and positive individual to enhance our MRI Office operations, contributing to a supportive and collaborative work culture. Candidates should possess a strong background in customer service and demonstrate a commitment to teamwork.

The ideal candidate will thrive in a dynamic environment, managing a high volume of public interactions while adhering to company standards and best practices. A professional demeanor and a team-oriented mindset are essential.

This role requires flexibility in scheduling, including a mix of opening and closing shifts, as well as occasional Saturdays: Opening hours are from 6 AM to 2:30 PM, and closing hours are from 11:30 AM to 8 PM, with rotating Saturdays from 8 AM to 4 PM.


What We Offer:

  • A supportive team atmosphere with a focus on your professional development
  • Experience in front office operations within the MRI sector
  • Opportunities for career advancement as our organization grows
  • Engagement in community support initiatives through IBJI Cares

Compensation and Benefits

We provide a competitive benefits package that includes health, life, dental, and vision insurance, generous paid time off, a 401K plan, profit sharing, an employee assistance program, and disability coverage.

Position Summary

The primary responsibility of the MRI Patient Services Specialist is to deliver outstanding patient-focused customer service while supporting the IBJI teams. This role encompasses accurate patient registration, effective scheduling, and various office tasks that enhance the patient experience and foster a positive team environment.

Availability on Saturdays may be required.

Key Responsibilities

  • Greet patients and visitors, ensuring the highest quality of customer service
  • Prepare necessary documentation to streamline operations and enhance service quality
  • Respond to general inquiries
  • Manage appointment scheduling
  • Handle phone reception, patient triage, and escalate issues to appropriate personnel
  • Conduct registration and pre-registration processes, including verifying patient demographics and insurance information
  • Facilitate check-in and check-out procedures
  • Oversee patient chart management
  • Collect and post patient payments, including copays and deductibles
  • Verify insurance and manage referrals as needed
  • Maintain a clean and safe working environment
  • Perform additional office duties as assigned

Qualifications

  • Education
  • High school diploma or equivalent required
  • Bilingual in Spanish is a plus
  • Experience
  • At least one year of experience in a customer service role, preferably in a medical office
  • Experience with electronic health records (EHR), particularly Epic, is preferred
  • Skills
  • Familiarity with medical terminology is preferred
  • Ability to manage confidential and sensitive information
  • Experience with scheduling and managing appointments
  • Proficient in Microsoft Office and Windows-based applications
  • Knowledge of insurance payer and eligibility processes
  • Team player with the ability to work in a fast-paced environment
  • Professional appearance and strong communication skills
  • Results-oriented with a focus on process adherence
  • Willingness to participate in ongoing training to maintain job responsibilities

Physical and Mental Demands

This position may require manual dexterity for operating office equipment, including calculators and computers. Physical demands may include bending, reaching for files, wearing a headset, and sitting for extended periods while viewing a computer monitor.

Work Environment

Flexibility in scheduling is necessary to accommodate the evolving needs of the practice. The work environment is fast-paced, involving frequent interactions with physicians, staff, patients, and the public. The role may involve managing stressful situations and addressing concerns from upset individuals.

This description serves as a guideline for the responsibilities and qualifications of the position. Duties and requirements may evolve as organizational needs change.