Assistant General Manager

2 days ago


Scottsdale, Arizona, United States KidStrong North Scottsdale Full time
Job Title: Assistant General Manager

We are seeking a highly motivated and experienced Assistant General Manager to join our team at KidStrong North Scottsdale. As a key member of our leadership team, you will be responsible for driving sales and operational excellence, leading a high-performing team, and delivering exceptional customer service.

Key Responsibilities:
  • Drive membership sales through high-volume outbound phone calls and lead generation strategies
  • Provide excellent leadership and management to create a positive and successful environment for staff and clients
  • Manage and exceed all KidStrong sales and operational budgets
  • Oversee the sales process and systems, ensuring seamless execution and continuous improvement
  • Work closely with the Head Coach to ensure staff and Center needs are met
  • Build and maintain KidStrong class size through scheduling optimization and effective marketing strategies
  • Model all Center activities through self-involvement and lead by example
  • Train and mentor subordinates for ongoing success and future growth
  • Communicate with staff and respond to client and lead requests in a timely and professional manner
  • Enforce KidStrong corporate policies, business practices, systems, and processes
  • Ensure all front desk systems are followed, including proper Member Check-In, telephone inquiries, guest registration, cash handling, delinquent account procedures, customer care calls, and change requests
  • Provide and maintain the highest level of customer service, making effective decisions regarding customer service issues
  • Ensure the facility is clean, maintained, and operationally sound, working closely with the Head Coach
Requirements:
  • Prior experience in outbound phone sales, with a strong sales mentality and comfortability with outbound sales efforts
  • Associate or bachelor's degree in business, education, or related field
  • Prior management experience, including overseeing all aspects of company management
  • Ability to work a flexible schedule, including evenings and weekends
  • Be promotional-oriented, with the ability to schedule trials and vetting processes
  • Understanding of performance metrics (KPI's), revenue, inventory, payroll, cost controls, and facilities maintenance
  • Ability to multitask, manage client and staff concerns, and be a self-starter
  • Excellent verbal and written communication skills
  • Entrepreneurial spirit, with an open, participative leadership style and drive for excellence
  • Strong work ethic, integrity, and professional demeanor
  • Practical work experience using Microsoft Office Products
  • Previous management experience with children and fitness industry is strongly preferred
Ideal Experience:
  • Management: 2 years
  • Leadership Development: 2 years
  • Customer Service: 2 years
  • Required Shifts: Morning, Mid-Day, Evening, and Weekend


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