Assistant General Manager
2 days ago
We are seeking a highly motivated and experienced Assistant General Manager to join our team at KidStrong North Scottsdale. As a key member of our leadership team, you will be responsible for driving sales and operational excellence, leading a high-performing team, and delivering exceptional customer service.
Key Responsibilities:- Drive membership sales through high-volume outbound phone calls and lead generation strategies
- Provide excellent leadership and management to create a positive and successful environment for staff and clients
- Manage and exceed all KidStrong sales and operational budgets
- Oversee the sales process and systems, ensuring seamless execution and continuous improvement
- Work closely with the Head Coach to ensure staff and Center needs are met
- Build and maintain KidStrong class size through scheduling optimization and effective marketing strategies
- Model all Center activities through self-involvement and lead by example
- Train and mentor subordinates for ongoing success and future growth
- Communicate with staff and respond to client and lead requests in a timely and professional manner
- Enforce KidStrong corporate policies, business practices, systems, and processes
- Ensure all front desk systems are followed, including proper Member Check-In, telephone inquiries, guest registration, cash handling, delinquent account procedures, customer care calls, and change requests
- Provide and maintain the highest level of customer service, making effective decisions regarding customer service issues
- Ensure the facility is clean, maintained, and operationally sound, working closely with the Head Coach
- Prior experience in outbound phone sales, with a strong sales mentality and comfortability with outbound sales efforts
- Associate or bachelor's degree in business, education, or related field
- Prior management experience, including overseeing all aspects of company management
- Ability to work a flexible schedule, including evenings and weekends
- Be promotional-oriented, with the ability to schedule trials and vetting processes
- Understanding of performance metrics (KPI's), revenue, inventory, payroll, cost controls, and facilities maintenance
- Ability to multitask, manage client and staff concerns, and be a self-starter
- Excellent verbal and written communication skills
- Entrepreneurial spirit, with an open, participative leadership style and drive for excellence
- Strong work ethic, integrity, and professional demeanor
- Practical work experience using Microsoft Office Products
- Previous management experience with children and fitness industry is strongly preferred
- Management: 2 years
- Leadership Development: 2 years
- Customer Service: 2 years
- Required Shifts: Morning, Mid-Day, Evening, and Weekend
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