IT Operations Support Specialist

5 days ago


New York, New York, United States City of New York Full time
About OATH

The City of New York's Office of Administrative Trials and Hearings (OATH) is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board, and commission.

Job Description

The OATH IT Operations unit handles the day-to-day operations of the OATH's summons intake. The unit processes the images of summonses delivered via FTP and other file transfer methods. Receiving and documenting all incoming copies of summonses from various agencies. These are organized and converted into image formats, then imported into different file systems and data feeds.

Key Responsibilities
  • Load the summons images into image management system.
  • Extract the images from the server using FTP and other file transfer methods
  • Convert image formats
  • Quality Assurance of imported images
  • Record-keeping and reconciliation of various file and data feeds
  • Data entry of expedited summonses for same-day hearings
  • Troubleshoot end-user issues related to software and hardware.
  • Install, configure, test, monitor, and maintain software and hardware up to date.
  • Perform onsite or remote diagnosis and resolution of desktop problems.
  • Handle initiatives and special projects as assigned.
  • On-call availability as needed/required.
Requirements
  • A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
  • A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
  • Education and or/or experience equivalent to "1" or "2" above.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.



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