Customer Support Specialist

23 hours ago


Billings, Montana, United States Best Buy Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their technology needs are met, and helping them get the most out of their devices.

Key Responsibilities
  • Provide timely and positive service to customers during the check-in and checkout process, ensuring a seamless and enjoyable experience.
  • Understand technology issues by asking questions, listening actively, and taking detailed notes to provide accurate time estimates for next steps.
  • Help set up and repair technology devices for customers, ensuring they are up and running smoothly.
  • Monitor service queues and provide accurate status updates to customers, keeping them informed throughout the process.
  • Clearly communicate and partner with fellow agents to ensure seamless service delivery.
Requirements
  • Experience using and learning about consumer electronics.
  • Ability to work successfully as part of a team, prioritizing and multi-tasking in a fast-paced environment.
  • Ability to work a flexible schedule, including holidays, nights, and weekends.
About Us

At Best Buy, we are committed to enriching lives through technology. We bring this to life every day by humanizing and personalizing tech solutions for every stage of life. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities and bring your full, authentic self to work.



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