Retail Customer Service Representative
2 days ago
This is a critical role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. You will also be responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, and maintaining the high quality and visual standards of our products and store.
Key Responsibilities- Provide exceptional customer service to ensure high levels of customer satisfaction
- Determine customer needs and present appropriate products and services
- Build strong relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate work order files and formulas
- Pull products from the sales floor or warehouse as needed
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist with deliveries as needed
- Maintain in-stock and presentable condition of assigned areas
- Stay knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Identify opportunities to improve sales
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without sponsorship
- Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
- Must be willing to work all scheduled hours, including evenings and weekends
- Valid, unrestricted driver's license
- High school diploma or equivalent
- At least one year of experience in a delivery, retail, or customer service position
- Previous experience selling paint and paint-related products
- Previous experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in multiple languages
- Ability to read, write, comprehend, and communicate in Spanish
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