Service Desk Support Specialist

4 weeks ago

Washington, Washington, D.C., United States DP Solutions Full time
Job Overview

DP Solutions is seeking a highly skilled Service Desk Engineer to provide remote support assistance and remediation to our customers. This role involves technical troubleshooting and issue resolution for a wide range of technology platforms, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Key Responsibilities:

  • Provide technical support via phone, email, and remote access tools
  • Diagnose and resolve technical issues related to Microsoft core business applications and operating systems
  • Support services for Microsoft-related technologies, including Windows Server, Exchange, SQL, and SharePoint
  • Implement and support remote access solutions, such as VPN, Terminal Services, and Citrix
  • Document technical issues and resolutions in ConnectWise and IT Glue
  • Communicate with customers to keep them informed of ticket progress and notify them of impending changes
  • Deploy desktops and laptops
  • Contribute to the improvement of customer service, perception, and overall satisfaction

Requirements:

  • 5+ years of technical troubleshooting experience, preferably in a Help Desk or System Administrator role
  • Experience with Windows servers, Exchange, O365, Active Directory, and Microsoft Suite
  • Knowledge of remote access solutions, including VPN, Remote Desktop Services, and Citrix
  • Interpersonal skills, including telephony, communication, teamwork, active listening, and customer care
  • Ability to diagnose technical issues and adapt to changes quickly
  • Self-motivated with the ability to work in a fast-paced environment

Benefits:

  • Competitive health, dental, and vision insurance plans
  • Company-matched 401K plan

DP Solutions is a leading IT technology solutions provider in the mid-Atlantic region, serving over 1,000 satisfied clients locally and nationwide. We are committed to providing smart IT solutions and diligent customer service to help our clients achieve business success.

  • Help Desk Support Specialist

    1 month ago

    Washington, Washington, D.C., United States Bart & Associates Full time

    Bart & Associates is seeking a Help Desk Specialist to support a federal government contract.This role offers the opportunity to work with a great team while contributing to a significant mission.Responsibilities include providing technical support, resolving issues, and ensuring seamless service delivery.As a Help Desk Specialist, you will be the primary...

  • Help Desk Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States RightDirection Technology Solutions LLC Full time

    Job SummaryRightDirection Technology Solutions LLC is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is a full-time position with a standard work week and hours, and hybrid (one week a...

  • Service Desk Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Aditi Consulting Full time

    Job SummaryAs a Service Desk Engineer at Aditi Consulting, you will provide top-notch Tier 1 desk-side end user support, including imaging, deployment, asset management, and Windows 10 expertise. You will work independently and as part of a team, utilizing strong user interaction skills to resolve issues efficiently.Key ResponsibilitiesProvide desk-side...

  • Help Desk Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Trillion Technology Solutions Full time

    Help Desk Support SpecialistTrillion Technology Solutions is seeking a skilled Help Desk Support Specialist to provide exceptional technical support to our team.26 years of experience providing help desk supportMicrosoft 365 Admin experienceAssociate or bachelor's degree preferredExperience with ServiceNow preferredKey Responsibilities:Create, institute, and...

  • Help Desk Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Cherokee Nation Businesses Full time

    Job Title: Help Desk Support Service Specialist AssociateCherokee Nation Businesses is seeking a highly skilled Help Desk Support Service Specialist Associate to join our team. As a key member of our IT support team, you will provide technical assistance and support to our customers, ensuring their IT-related issues are resolved efficiently and...

  • Help Desk Support Specialist

    1 month ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewAt AHU Technologies Inc, we are seeking a skilled Help Desk Support Specialist to join our team. Key Responsibilities Provide technical support for Windows-based systems, including troubleshooting and resolving issues related to account management, password resets, and permission settings. Support secure video conferencing calls and conduct...

  • Service Desk Manager

    4 weeks ago

    Washington, Washington, D.C., United States ManTech Full time

    Job SummaryManTech International is seeking a highly skilled Service Desk Manager to join our team in Washington, DC. As a key member of our IT support team, you will be responsible for providing second-level escalation support to our customers. This role requires a strong technical background, excellent communication skills, and the ability to lead a team...

  • Help Desk Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Leidos Full time

    The National Security Sector of Leidos has a career opportunity for a Help Desk Support Specialist to be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT...

  • Senior Service Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States ManTech Full time

    Job SummaryManTech International is seeking a highly skilled Senior Service Desk Specialist to join our team in Washington, DC. As a key member of our service desk team, you will be responsible for providing technical support to our end-users on complex hardware, software, and network-related issues.Key Responsibilities* Provide advanced technical support to...

  • Service Desk Manager

    4 weeks ago

    Washington, Washington, D.C., United States Dynamic Solutions Technology LLC Full time

    Job Summary:Dynamic Solutions Technology, LLC is seeking a skilled Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to lead a team of technical support specialists.Key Responsibilities: Manage the...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Planned Systems International Full time

    Job Title: Help Desk SpecialistPlanned Systems International, Inc. (PSI) is seeking a skilled Help Desk Specialist to provide technical support to our Government customer in Washington, DC.Job Summary:The Help Desk Specialist will be responsible for managing user accounts, applications, and asset tracking, ensuring timely and accurate customer service. The...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Planned Systems International Full time

    Job Title: Help Desk SpecialistJob Summary:Planned Systems International, Inc. (PSI) is seeking a Help Desk Specialist to support our Government customer in Washington, DC for our DoS PHIMS contract. The ideal candidate will have a strong background in technical support and excellent communication skills.Key Responsibilities:• Manage user accounts,...

  • Help Desk Specialist II

    1 month ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    Job Summary:We are seeking a skilled Help Desk Specialist II to provide technical support to our customers. The ideal candidate will possess expertise in multiple complex work assignments and be able to apply originality and innovation in determining how to accomplish tasks. The Help Desk Specialist II must meet contract Service Level Agreements (SLAs) for...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States IntePros Federal Full time

    Job Title: Help Desk SpecialistWe are seeking a highly motivated and detail-oriented Help Desk Specialist to join our team at IntePros Federal. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and resolving their technical issues in a timely and professional manner.Responsibilities:Provide technical support to...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States ProSphere Tek Full time

    Job Title: Help Desk SpecialistProSphere Tek is seeking a skilled Help Desk Specialist to support our Government customer in Washington, DC for our DoS PHIMS contract.Key Responsibilities:Manage user accounts, applications, and asset tracking to ensure timely and accurate customer service.Conduct component-level diagnostics and provide support to in-office...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Intellibridge Full time

    Job Summary:IntelliBridge is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will provide technical and end-user support for commercial PC operating systems, COTS, and/or custom applications. This role requires a strong understanding of Microsoft Windows client or server operating systems in a network environment, as...

  • Senior IT Support Specialist

    1 month ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job Title: Senior Help Desk SpecialistA3T is seeking a highly skilled Senior Help Desk Specialist to join our team in providing exceptional IT support to our clients. As a key member of our team, you will be responsible for leading our help desk operations, ensuring timely and effective resolution of technical issues, and providing expert guidance to our...

  • IT Service Desk Manager

    1 month ago

    Washington, Washington, D.C., United States JMS Talent Acquisition LLC Full time

    Job SummaryThe IT Service Desk Supervisor is responsible for overseeing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager.Key ResponsibilitiesManage the day-to-day operations of the service desk, ensuring that all requests...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Global TechPro Full time

    Job Summary:We are seeking a skilled Help Desk Specialist to provide technical assistance and support to users of the ARTIS system. The ideal candidate will have experience in help desk support, with a focus on web applications and database systems, and will work closely with the IT team to resolve user requests efficiently.Key Responsibilities:Provide Tier...

  • IT Service Desk Supervisor

    4 weeks ago

    Washington, Washington, D.C., United States Fawkes IDM Full time

    Job DescriptionFawkes IDM is seeking a highly skilled IT Service Desk Supervisor to oversee the day-to-day operations of our Service Desk team. The successful candidate will be responsible for providing exceptional customer service to our staff, ensuring timely resolution of IT issues, and supervising a team of Service Desk Analysts.Key...