Service Desk Support Specialist

3 weeks ago

Washington, Washington, D.C., United States Aditi Consulting Full time
Job Summary

As a Service Desk Engineer at Aditi Consulting, you will provide top-notch Tier 1 desk-side end user support, including imaging, deployment, asset management, and Windows 10 expertise. You will work independently and as part of a team, utilizing strong user interaction skills to resolve issues efficiently.

Key Responsibilities
  • Provide desk-side support to end users for moves, adds, and changes.
  • Assist in end user hardware and software deployment.
  • Update the status of queued service requests in the IT service management system.
  • Escalate complex problems to Mid-level Desk-side Engineers.
  • Troubleshoot basic issues during deployments and attempt to remediate issues before escalating.
  • Act independently in a customer environment and engage engineers from multiple teams to troubleshoot issues.
  • Troubleshoot complex issues.
Requirements
  • Minimum 2 years of experience providing desk-side support and performing move, add, change requests.
  • Possess a degree; High School Diploma may be substituted with 2 additional years of related experience.
Preferred Qualifications
  • Deployment of customer hardware and software.
  • Troubleshooting IT issues.
  • Problem Resolution IT support to end users.
Compensation and Benefits

The pay rate range is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position. Compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location, and end client requirements. Medical, dental, vision, PTO benefits, and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

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