Senior IT Support Specialist

4 weeks ago


Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time
Job Title: Senior Help Desk Specialist

A3T is seeking a highly skilled Senior Help Desk Specialist to join our team in providing exceptional IT support to our clients. As a key member of our team, you will be responsible for leading our help desk operations, ensuring timely and effective resolution of technical issues, and providing expert guidance to our staff.

Key Responsibilities:
  • Supervise and manage a team of help desk technicians, providing guidance and support to ensure excellent customer service.
  • Develop and implement effective help desk processes and procedures to ensure efficient issue resolution.
  • Collaborate with cross-functional teams to identify and resolve technical issues, and provide training and support to staff as needed.
  • Conduct regular performance reviews and provide feedback to help desk technicians to ensure they are meeting performance expectations.
  • Stay up-to-date with the latest technology trends and advancements, and apply this knowledge to improve our help desk operations.
Requirements:
  • Top Secret Clearance required.
  • Minimum 10 years of relevant IT experience, or a bachelor's degree in a relevant field and 6 years of relevant IT experience.
  • Security+ or higher-level security-related certification.
  • Expert knowledge of desktop support services, including hardware and software troubleshooting and repair.
  • Experience with Remedy ticketing system and ability to generate well-written reports.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
About A3T:

A3T is a leading provider of IT and cybersecurity services to government agencies and private sector clients. We are committed to delivering exceptional service and support to our clients, and we are seeking a highly skilled and motivated individual to join our team.

We offer a competitive salary and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability, 401k retirement savings plan with company match, paid holidays, paid time off, tuition and professional development assistance, and parking/travel reimbursement.

A3T is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.



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