Help Desk Support Specialist

4 weeks ago

Washington, Washington, D.C., United States Cherokee Nation Businesses Full time
Job Title: Help Desk Support Service Specialist Associate

Cherokee Nation Businesses is seeking a highly skilled Help Desk Support Service Specialist Associate to join our team. As a key member of our IT support team, you will provide technical assistance and support to our customers, ensuring their IT-related issues are resolved efficiently and effectively.

Responsibilities:
  • Provide first-level technical support and troubleshooting for IT-related issues
  • Analyze and resolve software and hardware problems
  • Respond to customer inquiries and requests via phone, email, or in-person
  • Collaborate with internal teams to provide comprehensive support to customers
  • Document and track customer issues and resolutions
Requirements:
  • Bachelor's degree in Computer Science, IT, or related field
  • 1 year of relevant work experience
  • HDI or A+ certification a plus
  • Net+ certification a plus
  • Basic knowledge of computer software systems, including databases, office applications, and operating systems
  • Excellent analytical and diagnostic skills
  • Strong communication and interpersonal skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Cherokee Nation Businesses is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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