Service Desk Manager

Job SummaryThe IT Service Desk Supervisor is responsible for overseeing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager.Key ResponsibilitiesManage the day-to-day operations of the service desk, ensuring that all requests...

Job SummaryEmpower AI Inc. is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for providing centralized information and support management services to handle queries and operational problems related to IT processes, policies, systems, and use. This role requires a strong understanding of IT...

Job Title: Service Desk Operations ManagerAbout the Role: We are seeking a highly skilled Service Desk Operations Manager to oversee and optimize the delivery of Service Desk operations. The ideal candidate will have a strong background in IT service management, project management, and a commitment to continuous improvement.Responsibilities:• Perform...

Job Summary:The Service Desk Operations Manager will lead the daily operations of the IT Support team, serving as a single point of contact for support issues involving IT support, service desk, and desk-side support. The successful candidate will have a minimum of 10 years of experience in providing IT support and managing IT support teams of 25+ members....

Job DescriptionS2i2 Inc is seeking a highly skilled Service Desk Operations Manager to oversee and manage the day-to-day operations of the Service Desk team. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and a proven ability to lead and mentor a team.Responsibilities:Provide recommendations of functional and...

Job DescriptionFawkes IDM is seeking a highly skilled IT Service Desk Supervisor to oversee the day-to-day operations of our Service Desk team. The successful candidate will be responsible for providing exceptional customer service to our staff, ensuring timely resolution of IT issues, and supervising a team of Service Desk Analysts.Key...

Job SummaryWe are seeking a highly skilled Service Desk Manager - Tier 2 to join our team at ManTech International. As a key member of our IT department, you will be responsible for providing second-level escalation support to our customers, managing the Tier 2 Service Desk Team, and overseeing all aspects of the Tier 2 service desk requirements.Key...

Job SummaryThe Department of Corrections is seeking a highly skilled IT Help Desk Manager to oversee and manage the help desk team, providing frontline computer support to over 10,000 staff members across 160 locations. This is a critical role that requires strong leadership and technical skills to ensure seamless IT operations.Key ResponsibilitiesManage...

Job SummaryAs a Service Desk Engineer at Aditi Consulting, you will provide top-notch Tier 1 desk-side end user support, including imaging, deployment, asset management, and Windows 10 expertise. You will work independently and as part of a team, utilizing strong user interaction skills to resolve issues efficiently.Key ResponsibilitiesProvide desk-side...

Talascend is seeking a skilled IT professional to fill the role of Desk Side Support Manager.The ideal candidate will have a strong background in IT services, with experience providing day-to-day IT services both as an individual contributor and as a leader.This pivotal role involves overseeing the accuracy, timeliness, and hygiene of tickets, establishing...

Job SummaryGreenberg-Larraby, Inc. (GLI) is seeking a skilled Help Desk Manager to oversee the daily operations of our IT support team. As a key member of our organization, you will be responsible for ensuring timely and effective resolution of technical issues, managing the workflow of support tickets, and developing and implementing IT support processes...

Job DescriptionAs the Help Desk Manager at General Dynamics, you will be responsible for leading a team of IT support specialists in providing exceptional service to our clients. Your primary goal will be to ensure that our customers receive timely and effective support for their IT-related issues.Key Responsibilities:Lead a team of IT support specialists in...

Job SummaryManTech International is seeking a highly skilled Service Desk Manager to join our team in Washington, DC. As a key member of our IT support team, you will be responsible for providing second-level escalation support to our customers. This role requires a strong technical background, excellent communication skills, and the ability to lead a team...

Job SummaryManTech International is seeking a highly skilled Senior Service Desk Specialist to join our team in Washington, DC. As a key member of our service desk team, you will be responsible for providing technical support to our end-users on complex hardware, software, and network-related issues.Key Responsibilities* Provide advanced technical support to...

Job Title: Help Desk ManagerAbout the Job:We are seeking a highly skilled Help Desk Manager to join our team at Graham. As a Help Desk Manager, you will be responsible for providing daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop...

Job SummaryWe are seeking an experienced Program Manager to lead our Help Desk program, providing support for health insurance plans and medical services. As the Help Desk Manager, you will oversee the day-to-day operations, ensuring efficient incident resolution, service request fulfillment, and task management.Key ResponsibilitiesOversee the ticket queue,...

Job SummaryWe are seeking an experienced Program Manager to lead a Help Desk program providing support for health insurance plans and medical services. As the Help Desk Manager, you will lead the day-to-day operations of the Help Desk, ensuring efficient incident resolution, service request fulfillment, and task management.Key Responsibilities• Oversee the...

Job OverviewDP Solutions is seeking a highly skilled Service Desk Engineer to provide remote support assistance and remediation to our customers. This role involves technical troubleshooting and issue resolution for a wide range of technology platforms, including workstations, servers, printers, networks, and vendor-specific hardware and software.Key...

Job Summary:We are seeking a skilled Help Desk Specialist II to provide technical support to our customers. The ideal candidate will possess expertise in multiple complex work assignments and be able to apply originality and innovation in determining how to accomplish tasks. The Help Desk Specialist II must meet contract Service Level Agreements (SLAs) for...

Job Description:As the Help Desk Manager at General Dynamics Information Technology, you will be responsible for leading a team of IT support specialists in providing critical services to the Legislative Branch of the U.S. Government. Your expertise in IT support and management will be essential in ensuring the success of our multi-channel Help Desk, which...