Dining Room Host/Hostess

2 weeks ago


Columbus, Ohio, United States WKS Restaurant Group Full time

Job Summary:

We are seeking a highly skilled and customer-focused Dining Room Host/Hostess to join our team at WKS Restaurant Group. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Guest Greeting and Seating: Greet and welcome guests immediately upon arrival, verify party size, and determine special needs.
  • Payment and Cash Handling: Collect payment from guests in accordance with established procedures, inquire about food and service satisfaction, and handle customer complaints and suggestions.
  • Table Management: Seat guests at tables or booths, introduce feature of the day, and maintain a clean and stocked hostess area.
  • Communication and Teamwork: Handle incoming telephone calls, take to-go orders, maintain proper supply of clean menus, and assist service personnel as needed.
  • Problem-Solving and Accountability: Resolve customer complaints, notify the manager of any issues, and maintain accurate guest check transactions.

Qualifications and Requirements:

  • Communication and Interpersonal Skills: Ability to communicate effectively with guests, team members, and management.
  • Attention to Detail: Must be able to observe and differentiate between monetary denominations, maintain a clean and organized workspace, and ensure product is prepared and presented to company standards.
  • Flexibility and Reliability: Ability to work in a fast-paced environment, adapt to changing situations, and maintain a positive attitude.

About WKS Restaurant Group:

We are a dynamic and customer-focused restaurant group committed to providing exceptional dining experiences. Our team members are the backbone of our success, and we are seeking individuals who share our passion for delivering outstanding service and quality food.


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