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Senior Host/Hostess

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Columbus, Ohio, United States Makeready LLC Full time
Position Overview

At Makeready LLC, we believe that exceptional dining experiences are crafted through storytelling and meticulous attention to detail. Our unique restaurant concepts are designed to immerse guests in a narrative that celebrates the culinary arts.

As a Lead Host, you will be the face of our establishment, embodying the essence of hospitality and professionalism. Your role will encompass managing reservations, ensuring seamless service flow, and providing a welcoming atmosphere for all guests. You will demonstrate outstanding communication skills and problem-solving abilities, collaborating with various team members to guarantee an unforgettable dining experience.

Key Responsibilities
- Oversee the Host team in effectively utilizing and maintaining the restaurant's reservation system, ensuring accurate table status, guest counts, and rotation throughout service.
- Maintain a friendly and professional demeanor, acting as a liaison between guests and management.
- Address service-related challenges with patience and tact, including seating disputes and guest feedback, while maintaining efficiency.
- Possess a comprehensive understanding of the menu and beverage selections, aligned with our brand's vision and quality standards.
- Uphold a polished appearance and conduct, setting a standard for team members and enhancing the restaurant's ambiance.

Essential Skills
- Attention to detail
- Poised and graceful demeanor
- Innate hospitality
- Guest-focused mindset
- Composure and professionalism

As part of our commitment to our team, we offer a range of benefits including flexible paid time off, comprehensive medical/dental/vision coverage, a 401k plan, and various additional perks. The well-being of our team is paramount.

At Makeready LLC, we are dedicated to fostering an inclusive environment where every individual can thrive as their authentic self. We are an equal opportunity employer, committed to building a diverse workforce based on qualifications, experience, and performance.