Senior Host/Hostess
1 week ago
At Makeready LLC, we believe that exceptional dining experiences are crafted through storytelling and meticulous attention to detail. Our unique restaurant concepts are designed to immerse guests in a narrative that reflects our dedication to quality and service.
As a pivotal member of our team, the Lead Host plays a crucial role in delivering a warm and inviting atmosphere. This individual is responsible for managing reservations and ensuring that service flows seamlessly, all while maintaining a composed and professional demeanor.
Key Responsibilities
- Oversee the Host team to effectively utilize and maintain the restaurant's reservation system, ensuring accurate table status, guest counts, and rotation throughout service.
- Maintain a friendly and professional rapport with both guests and team members, acting as a bridge between them and management.
- Address and resolve service-related issues with patience and diplomacy, including seating conflicts and guest feedback.
- Possess comprehensive knowledge of the menu and beverage selections, aligning with our brand's vision and quality standards.
- Exhibit a polished appearance and conduct, setting a standard for team members and enhancing the restaurant's ambiance.
Essential Qualities
- Strong attention to detail
- Poised and elegant demeanor
- Naturally welcoming and hospitable
- Passionate about guest satisfaction
- Composed and dignified under pressure
As part of the Makeready collection, we are committed to offering a comprehensive range of benefits for eligible team members, including flexible paid time off, medical/dental/vision coverage, a 401k plan, and various additional perks. The well-being of our team is our utmost priority. We also proudly provide our team members with free access to local transportation services.
At Makeready LLC, we embrace our guiding principles, which shape our collaborative environment. We strive to create a workplace where every individual can thrive as their authentic self. We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workforce based on merit and performance.
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