Event Operations Supervisor

3 weeks ago


Ypsilanti, Michigan, United States Aimbridge Hospitality Full time

Position Overview

The Event Operations Supervisor plays a crucial role in ensuring the seamless execution of the Banquet Department's operations, emphasizing cost efficiency and outstanding guest satisfaction. This position collaborates closely with the Banquets Manager to oversee all facets of events, including setup, service, and teardown. Responsibilities include recruiting, training, mentoring, and evaluating banquet staff.

Key Responsibilities

  • Ensure exceptional service by approaching all interactions with guests and team members in a friendly, service-oriented manner.
  • Maintain compliance with attendance standards and uphold high standards of personal appearance and grooming.
  • Prepare and manage schedules and payroll for all banquet personnel.
  • Assist in the setup, service, and breakdown of events, coordinating food and beverage needs with relevant departments.
  • Conduct regular training sessions for staff to uphold service standards and enhance guest satisfaction.
  • Monitor and control inventory levels for banquet supplies and equipment.
  • Address guest requests and concerns promptly and effectively.
  • Participate in departmental meetings to ensure clear communication and collaboration among teams.

Qualifications

  • High School diploma or equivalent required, with a minimum of 2 years of relevant experience in hospitality.
  • Previous supervisory experience is essential.
  • Proficiency in Windows operating systems is required.
  • Strong communication skills, with the ability to convey information clearly and effectively.
  • Ability to make quick, informed decisions in high-pressure situations.
  • Strong problem-solving skills, with a focus on anticipating and addressing issues proactively.

Company Overview

Aimbridge Hospitality is a leading global hotel management company, representing a diverse portfolio of over 1,550 hotels across various brands and locations. Our team is dedicated to delivering exceptional service and results, fostering a culture of excellence and inspiration.

Benefits

Full-time employees are eligible for a comprehensive benefits package, including:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • 401k Retirement Plan
  • Paid Time Off
  • Employee Assistance Program

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