Business Operations and Account Management Lead

2 weeks ago

Seattle, Washington, United States Amazon Full time

Join a dynamic and rapidly growing segment of a $25 billion global enterprise. At Amazon Business, we are dedicated to transforming the B2B landscape through innovative purchasing and procurement solutions.

Our mission: To empower businesses and organizations to rethink their buying processes. We are at the forefront of technology and retail, creating exceptional value for both buyers and sellers.

Are you a visionary leader? We are seeking an experienced professional with a proven track record of driving results to lead high-impact, strategic initiatives that generate revenue and enhance customer experiences.

Role Overview: As the Business Operations and Account Management Lead, you will play a crucial role in our Service Delivery Experience Team, acting as a vital connection between Amazon and our valued customers.

Key Responsibilities:

  • Oversee and mentor a team of Operations associates to implement customer launch initiatives and develop scalable operational frameworks for new business services.
  • Establish best practices through the creation of Standard Operating Procedures (SOPs) and enhancements to playbooks, aimed at improving customer satisfaction and accelerating service adoption.
  • Proactively identify and analyze issues that may hinder the team's performance and growth objectives.
  • Collaborate with Business and Product teams to address challenges, monitor progress on program enhancements, and develop effective communication materials.
  • Contribute to regular reporting and narrative updates, including identifying key metrics, action items, and effectively presenting findings to senior leadership.
  • Make informed prioritization and trade-off decisions that balance customer experience, business objectives, and resource limitations.
  • Facilitate the widespread implementation of programs and the adoption of performance monitoring systems with service providers.
  • Operate independently, managing multiple programs from inception to completion, including business goals and product launches.
  • Willingness to travel occasionally within designated regions.

Qualifications:

  • Bachelor's degree.
  • Experience in data analysis and best practices to evaluate performance drivers.
  • Minimum of 4 years in account or relationship management, logistics for small businesses, or retail/vendor/supplier management.

Preferred Qualifications:

  • 3+ years in client or vendor-facing roles with a focus on relationship management and negotiation skills.

Diversity and Inclusion: Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Compensation: Our compensation reflects the cost of labor across various US geographic markets. The base pay for this position varies based on market location and may depend on job-related knowledge, skills, and experience.

Benefits: Amazon offers a comprehensive total compensation package, which may include equity, sign-on bonuses, and a full range of medical, financial, and other benefits.

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