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Operations Coordinator
1 month ago
We are seeking a highly skilled Dispatcher to join our team at Work With Your Handz. As a Dispatcher, you will be the heart of our operations, connecting our skilled technicians with customers who need our help.
Key Responsibilities:- Oversee and manage all aspects of dispatch operations, including scheduling, routing, and coordinating resources.
- Monitor and prioritize incoming service requests, dispatching field personnel promptly to meet customer needs.
- Utilize dispatch software and systems to track and manage service calls, ensuring accurate record-keeping and documentation.
- Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
- Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
- Provide leadership and guidance to dispatch team members, ensuring adherence to company policies and procedures.
- Monitor performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
- Collaborate with other departments, such as customer service and operations, to ensure seamless coordination and communication.
- Experience in Home Services/Skilled Trades Required.
- Minimum 3-5 years of Dispatcher experience in a Hub environment.
- Proficient with Microsoft Office.
- Participation in a rotating on-call schedule for weekends and holidays is a requirement.
- Ability to be a quick learner and transition/pivot quickly when needed.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems, with experience using CRM platforms preferred.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
We offer a competitive compensation package, including a range of $26 - $28/hour DOE, as well as opportunities for continuous training and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
We are an equal-opportunity employer and welcome applications from diverse candidates. Pre-employment background checks and drug tests are required for all positions.