Human Resources Director

2 days ago

Boothbay Harbor, Maine, United States Benchmark Spruce Point Inn Full time

Lead the Way in Culture and Talent Development

Benchmark Spruce Point Inn is seeking a dynamic and engaging Director of Human Resources to lead and cultivate a Be the Difference culture. This role will serve as the human resources business partner to the General Manager, focusing on driving service excellence through development of culture, recruitment and retention, talent management, and coaching and counseling for the property.

Your Role:

  • Partner with the General Manager and Executive Committee members as the leader of culture.
  • Lead the resort's talent & culture strategy, including all areas of the employee experience.
  • Manage selection processes and onboarding, ensuring the employment experience aligns with hotel culture.
  • Coordinate local annual benefits enrollment, billing/reconciliations, and on-going team member questions and needs.
  • Internal communication management for employees, including bulletin boards, email, and social media.
  • Work with leaders to manage performance feedback and talent management.
  • Facilitate training and onboarding, ensuring completion and compliance.
  • Partner with resort leadership to develop and manage employee recognition programs.
  • COVID response, including compliance with internal health & safety SOPs, screenings, contact tracing, and local health regulations.
  • Employee engagement surveys: administer surveys, facilitate action plan development, and follow-up for ongoing improvement of the team member experience.
  • Maintain compliance with federal and state labor law, including EEO, wage & hour, and regulatory agencies.
  • Develop the wage and salary program, ensuring wages are competitive with other hotels in the area.
  • Maintain and update necessary employee files for new hires and terminations.
  • Conduct management training and advise management on labor law issues.
  • Monitor Workers Compensation programs, ensuring claims and reports are submitted in a timely basis.
  • Establish an Open Door Policy with employees to ensure management involvement.

Requirements:

  • College degree preferred, and/or equivalent work experience.
  • Five years of Human Resources experience required, preferably in the hospitality or similar industry.
  • Certification and/or License Requirement: SPHR or PHR preferred.
  • Knowledge of governmental employment laws.
  • Excellent computer proficiency needed.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Ability to convey information and ideas clearly, both orally and in writing.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • An effective listener, understanding and clarifying concerns and issues raised by team members.

Benchmark Spruce Point Inn is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

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