Finance Counselor/Registration Clerk III

4 weeks ago


Bar Harbor, Maine, United States Mount Desert Island Hospital Full time
Job Summary

We are seeking a highly skilled Finance Counselor/Registration Clerk III to join our team at Mount Desert Island Hospital. This role is responsible for obtaining complete and accurate personal, clinical, and financial information from patients in an efficient and courteous manner.

Key Responsibilities
  1. Insurance Specialist: Verify patient insurance coverage and benefits.
  2. Information Gatherer: Collect and document patient information, including demographic and financial data.
  3. Collector: Ensure accurate and timely collection of patient payments.
  4. Receptionist and Switchboard Operator: Provide exceptional customer service and manage front desk operations.
  5. Public Relations: Foster positive relationships with patients, families, and healthcare providers.
  6. Data Entry: Accurately and efficiently enter patient data into our system.
  7. Clerical: Perform various administrative tasks, including filing and record-keeping.
  8. Pre-admission Schedules and Coordination: Coordinate patient admissions and pre-certification/referrals.
  9. Payment Plan Establishment: Assess and establish payment plans with patients, within guidelines.
  10. Training and Education: Provide training and education to new hires and other hospital staff.
  11. Certified Applications Counselor: Assist patients with Affordable Care Act (ACA) applications.
Requirements
  1. Education: Prefer college degree or certification relevant to healthcare settings.
  2. Training: Successful completion of the CMS-Certified Application Counselor (CAC) Curriculum within three months of hire.
  3. Skills: Strong healthcare financial customer service skills, excellent communication and math skills, and proficiency in software like Word and Excel.
  4. Economics and Accounting: Knowledge of economic and accounting principles and practices.
  5. Writing Ability: Strong writing skills to communicate effectively in writing.
Experience
  1. Prefer prior healthcare experience, preferably in a medical office or hospital setting.
  2. Customer Service Experience: Experience working in customer-facing roles, including face-to-face interactions.
  3. Financial Service Experience: Experience working in financial services, particularly from the point of care perspective.
Special Requirements
  1. Proven ability to manage multiple work events in a high-volume communication environment.
  2. Excellent communication and conflict management skills.
  3. Demonstrated commitment to patient services and quality patient care.
  4. Ability to train and educate new staff and assist other departments with registration tasks.
Cognitive and Physical Demands

This role requires emotional maturity, excellent customer service skills, and the ability to capture details and data enter with high accuracy. The physical demands include sitting for extended periods, light lifting, and extensive telephone work.



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